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About TSW


The Trade Single Window (TSW) concept is about giving importers, exporters, freight forwarders, Customs brokers and carriers a single point of submission for compliance-related information to do with the import, export and transit of cargo, and the arrival and departure of commercial ships and aircraft.

There are several reasons why now is a good time to investigate the benefits a TSW could provide. The Border Sector Collaboration Strategy recommends agencies collaborate to provide clients with “joined up” services saving them time and money. The New Zealand Customs Service and Ministry of Agriculture and Forestry are already planning to replace their main information technology systems, the design of which would need to consider TSW requirements. In addition, the United Nations and international economic agencies have recommended countries adopt Trade Single Windows to facilitate trade and travel.

The benefits of a TSW for exporters, importers and support companies are expected to include a reduction in paperwork as information required by multiple agencies would need to be submitted once only; and greater transparency about the progress of submissions through those agencies. Government agencies would benefit from improved coordination of processes and consistency and accuracy of information.

Border sector agencies are developing a business case for a TSW, including identifying the services industry would like to see and the viability of the concept in terms of costs, benefits and value to industry. The business case for a TSW will be considered by the New Zealand Government in 2009.

Strategic benefits are expected to include:

  • Improved value for money from New Zealand’s spend on border systems
  • Improved trade competitiveness of New Zealand companies
  • Improved confidence in New Zealand border management (internationally and locally)