Site Search and Help

• Home
• Glossary
• Contact Us
• Site Map
• Help
• Search   

---

Site Menu

• Travellers
  • Arriving in New Zealand
  • Common Māori greetings and phrases
  • New Zealanders departing on an overseas trip
  • Household effects
  • Motor vehicles
  • Boats and aircraft
  • SmartGate
    • SmartGate FAQs
  • FAQs
• Visiting craft
• Importers
• Exporters
• Manufacturers
• Border sector
• About Customs
• Careers and vacancies
• Media centre
• Library

Q

What is the SmartGate ticket?

A

The SmartGate ticket is evidence that you have used SmartGate to cross the border. You will need to retain this ticket and present it with your completed Passenger Arrival Card to a Customs officer after you have collected your luggage.

more FAQs

What is SmartGate?
Who can use SmartGate?
Will trans-Tasman travellers still need a passport to enter Australia or New Zealand?
When will SmartGate be implemented?
Does SmartGate mean it’s easier for risky people to get into New Zealand?
How does SmartGate work?
What is an ePassport?
Will all travellers with ePassports have to go through the SmartGate kiosks?
What is facial recognition technology?
Why is biometric facial recognition technology being used?
How does SmartGate help travellers?
Will SmartGate be quicker to use?
Can travellers wear glasses, hats, burqas or other headwear?
What happens if travellers change their hairstyle or weight, will they have trouble using SmartGate next time?
What happens after travellers pass through SmartGate?
Do travellers still need their Passenger Arrival Card?
Can airline crews or people travelling on military orders use SmartGate?
How many New Zealanders have ePassports?
What personal information is on the ePassport microchip?
Does this new system mean biometrics are being introduced now?
What if I don’t want to give my biometric details?
How secure is the information on the ePassport chip?
Return to FAQs main page