Welcome to New Zealand Customs Service - Te Mana Arai O Aotearoa


Check out this new video that explains why parcels are ‘held for clearance.’ It also tells you what you can do to get your parcel cleared!

Important notices

  • Annual Passenger Survey 2016

    Customs is launching its annual passenger survey which helps to continually improve service delivery at the border.

  • New Border Clearance Levy

    A Border Clearance Levy comes into effect on 1 January 2016 to fund border clearance activities to help keep New Zealand safe from harmful pests, people and dangerous substances, and maintain current levels of service.

  • Payments by Diners and AMEX credit cards

    Starting 1 January 2016, New Zealand Customs Service will no longer be accepting payments through Diners and AMEX credit cards.

  • Synthetic Greenhouse Gas (Goods) levy changes on 1 January 2016

    New levy rates will apply to the Synthetic Greenhouse Gas (Goods) Levy on 1 January 2016. The levy applies to a range of imported goods including fridges, freezers, heat pumps, air-conditioners, and refrigerated trailers. Synthetic greenhouse gas goods imported after midnight on 31 December 2015 will be subject to the new rates.

  • New excise duties rates for tobacco and tobacco products from 1 January 2016

    The annual indexation increase to excise and excise-equivalent duty rates for tobacco and tobacco products, together with a separate 10 percent increase as required by the Customs and Excise Act 1996, will take place on 1 January 2016.

  • Interactive guides – all about FTAs

    We’ve launched a series of interactive guides about Free Trade Agreements and steps to claiming tariff preference under them (imports and exports). You may find these useful if you’re an importer, exporter or broker.

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Current news stories

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What's My Duty?

​Shopping online? Find out how much duty or GST you may need to pay.

Report any suspicious border activity on 0800 4 CUSTOMS


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