New initiative within Customs' single national work queue
Brokers will have experienced improvement in processing times for import entries provided by the New Zealand Customs Service single national work queue and the submission of documentation by email.
To broaden and improve the benefits provided by this initiative, from 1 September 2009 Customs is expanding the scheme to include drawback entries selected for compliance activity.
Periodic monthly drawback returns are excluded from this scheme and documents should not be sent for these unless requested.
For other drawback entries, brokers must ensure they check EDI responses from CusMod. If the CusMod response reads “refund approved amount as specified”, no further action need be taken. If the response is anything other than that noted above, please email documents to trade.assurance@customs.govt.nz immediately.
If documents are not received within five working days, the drawback will be reversed and steps will be taken to recover any revenue paid from the exporter. Brokers should be aware that no further request will be made after the initial CusMod response.
Please send documents in PDF format only.
In order to facilitate and expedite handling of emails the subject line should contain the following information: ‘DBK’ and the entry number (e.g. DBK12345678). Documents for drawbacks should be provided in the following order:
- cover sheet or drawback entry
- calculation sheet for the duty drawback
- Export Bill of Lading or Air Way Bill
- export Invoices
- relevant import entry/entries
- import Invoices
- any other relevant documents
Please provide contact details and if an additional message is necessary it should be brief. Documents may still be submitted by fax on arrangement with the drawbacks officer.
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