New Zealand Customs Service

Image of a Customs officer working at the airport

The New Zealand Customs Service is the government agency with the job of ensuring the security of our borders.

We protect the economy from illegal imports and exports. We promote New Zealand’s international trade. We collect revenues, investigate illegal activity and prosecute where necessary.

We also make sure that lawful travellers and goods can move across our borders as smoothly and efficiently as possible.

Our Māori name – Te Mana Ārai o Aotearoa – translates as the authority that screens and protects New Zealand.

Within this section

  • About this website

    Learn all about our new website – how easy it is to use and how we guarantee your privacy and online security.

  • Contact us

    For general enquiries, and find out where our offices are and how you can get hold of us.

  • Organisation profile

    ​The complete Customs guidebook – who we are, what we do, why we do it and how we’re organised.

  • Careers

    A Customs career is always varied, fulfilling and exciting. Read about it here. There might just be a vacancy for you.​

  • Customer satisfaction surveys

    ​Customs routinely carries out research into our customers’ satisfaction with the service that they received from us.

  • Our service charter and standards

    ​As part of our commitment to service excellence, we have introduced a new service charter and a set of service standards that describe the level of service we aim to deliver across our range of border services.

Related events

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Related notices & updates

New Plymouth public counter hours

Last updated: Thursday, 14 September 2017

Email scam using the Customs logo

Last updated: Tuesday, 20 March 2012
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