For all general enquiries, please get in touch with our National Contact Centre on the numbers listed below. These numbers and email addressed are monitored from Monday to Friday, 7:00 am to 6:00 pm (excluding public holidays).
Note: If you bought something online/overseas and are waiting for it – we don’t hold it when it arrives in NZ. We won’t notify you when it arrives, and we can’t locate it for you. That is up to the company who sent/transported the item for you.
|Free phone within New Zealand:
||0800 428 786 (0800 4 CUSTOMS)|
|Calling from Australia free phone:
||1800 301 861|
|Calling from overseas:
||+64 9 927 8036|
|Fax within New Zealand:
||09 927 8019|
|Faxing from overseas:
||+64 9 927 8019|
New Zealand Customs Service
PO Box 2218
There are a number of other ways you can contact Customs depending on what your query is about. See below for the option that's right for your query.
If you are from the media, please contact our dedicated media team.