Contact us

There are a number of ways you can contact Customs depending on what your query is about. See below for the option that's right for your query. 

If you are from the media, please contact our dedicated media team.

Within this section

  • Make a general enquiry

    ​You can contact us via email, fax, or phone. We have toll-free numbers from within both New Zealand and Australia.

  • Service Delivery

    Service Delivery fulfils a number of important and wide-ranging roles within Customs.​

  • Make a complaint

    ​Sorry if there’s a problem. Let’s hope we can fix it. Click here to find out how to make a complaint – and maybe it’ll help us do things better next time.

  • Customs offices

    Customs has five international locations, and ​a presence at locations throughout New Zealand, covering the main air and sea ports.​

  • Ports

    ​All seagoing craft arriving in New Zealand must report to a place which is both an approved port of first arrival and a Customs place.

  • Airports

    All overseas aircraft in New Zealand must use a designated Customs airport when arriving and departing. ​

  • Report suspicious activity (Coastwatch)

    You can do your bit to keep New Zealand safe. Customs relies on the eyes and ears of everyday kiwis to help stop illegal practices.

  • Customs on social media

    Customs has official profiles on three social media sites: Twitter, Facebook, and Google Plus. The addresses and terms of use for these are contained inside.

  • Official Information Act (OIA) requests

    ​The Official Information Act 1982 is designed to make government activities more open and transparent to the public.

  • Reporting alleged integrity breaches

    ​The New Zealand Customs Service promotes and reinforces a culture of high integrity in the workplace.

  • Travel movements requests

    ​Requests for individual's travel movements.

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