Contact us

We use a number of different measures at Customs to assess our performance. One is the openness of our relationships – both with the New Zealand public and with international travellers and traders who use our services.  Ease of access, the free flow of information, and a willingness to help are all characteristic of our open and inclusive culture.

Being able to contact us easily is one of our most important services.

Within this section

  • Make a general enquiry

    ​You can contact us twenty-four hours a day, seven days a week, from anywhere in the world.

  • Client services

    The Client Services Work Group fulfils a number of important and wide-ranging roles within Customs.​

  • Make a complaint

    ​Sorry if there’s a problem. Let’s hope we can fix it. Click here to make a complaint – and maybe it’ll help us do things better next time.

  • Customs offices

    Customs has five international locations and 18 New Zealand based offices – including at all the main air and sea ports.​

  • Ports

    ​All seagoing craft arriving in New Zealand must report to a place which is both an approved port of first arrival and a Customs place.

  • Airports

    All overseas aircraft in New Zealand must use a designated Customs airport when arriving and departing. ​

  • Report suspicious activity (Coastwatch)

    You can do your bit to keep New Zealand safe. Customs relies on the eyes and ears of  everyday kiwis to help stop illegal practices.

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