Visiting NZ, immigrating or receiving personal items from overseas
Importing, or bringing items from overseas to sell in New Zealand
Travelling abroad, migrating or sending items overseas
Exporting, or selling items from New Zealand overseas
There are a number of ways you can contact Customs depending on what your query is about. See below for the option that's right for your query.
If you are from the media, please contact our dedicated media team.
You can contact us via email, fax, or phone. We have toll-free numbers from within both New Zealand and Australia.
Service Delivery fulfils a number of important and wide-ranging roles within Customs.
Sorry if there’s a problem. Let’s hope we can fix it. Click here to find out how to make a complaint – and maybe it’ll help us do things better next time.
Customs has five international locations, and a presence at locations throughout New Zealand, covering the main air and sea ports.
All seagoing craft arriving in New Zealand must report to a place which is both an approved port of first arrival and a Customs place.
All overseas aircraft in New Zealand must use a designated Customs airport when arriving and departing.
You can do your bit to keep New Zealand safe. Customs relies on the eyes and ears of everyday kiwis to help stop illegal practices.
The Official Information Act 1982 (OIA) is designed to make government activities more open and transparent to the public.
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