Make a general enquiry

For all general Customs enquiries, please get in touch with our National Contact Centre on the numbers listed below. These numbers and email address are monitored from Monday to Friday, 7:00 am to 6:00 pm (excluding public holidays).

National Contact Centre

Contact​:
Free phone within New Zealand: 0800 428 786 (0800 4 CUSTOMS)​
Calling from Australia free phone: 1800 301 861​
Calling from overseas: ​ +64 9 927 8036​
Fax within New Zealand: ​ 09 927 8019​
Faxing from overseas: +64 9 927 8019​
Email:​ feedback@customs.govt.nz
 

Customs may choose to record calls received on its 0800 428 786 number. For further information about this – see our Privacy & security page.

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This description was last updated on: Thursday, 05 February 2015