Customs designated airports

All overseas aircraft must arrive at or depart from a Customs place (Customs airport).

The only exceptions are in extraordinary circumstances – such as an emergency – or when prior approval has been given by the Chief Executive of the New Zealand Customs Service (refer to application form NZCS 361). If your request is declined you must arrive at or depart from a Customs airport.
 
At some Customs airports, Customs officers will only be in attendance for scheduled international services. Other conditions may apply as shown below.
 
If an aircraft arrives or departs outside normal Customs working hours, any charges payable will be levied as per Customs Regulation 4 and Regulation 5.
 
All non-scheduled flights – including private, charter and corporate planes – should provide at least 24 hours prior notice of their estimated time of arrival – or departure – by emailing the details to: ITOCOPS@customs.govt.nz.
 

Customs airports and working hours of Customs

The following list of Customs airports also shows the Customs working hours at each location. Changes to these schedules may be made at short notice, so this information should be used as a guide only.

For further information – contact the National Contact Centre.

This description was last updated on: Monday, 23 April 2012 .

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The current international flight schedule at Auckland airport requires Customs to have staff on site 24 hours a day, seven days a week.

Physical address: Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland

Postal address:

City: Auckland

Phone number(s): +64 9 926 5613, After Hours +64 9 255 6697

Fax number(s): +64 9 927 8294

Email address:

The current international flight schedule at Christchurch Airport requires Customs to have staff on site 24 hours a day, seven days a week.

Physical address: The Customhouse, 6 Orchard Road, Christchurch Airport

Postal address:

City: Christchurch

Phone number(s): +64 3 924 4183 or +64 3 924 4194

Fax number(s): +64 3 924 4196

Email address:

​The current international flight schedule at Dunedin airport requires Customs to have staff on site as shown below:

Working hours of Customs – from 15.06.2015 until 27.09.2015

Monday
Wednesday
Saturday
Tuesday
Thursday
Friday
Sunday
Nil​ ​​13:00-18:00 ​14:00-18:00
 

Working hours of Customs – from 28.09.2015 until 18.10.2015

Monday
Wednesday
Saturday
Tuesday
Thursday
Friday

Sunday
Nil​ ​13:30-18:00
 

Working hours of Customs – from 19.10.2015 until 25.10.2015

Monday
Wednesday
Saturday
Tuesday
​Thursday
Friday
Sunday
Nil​ ​13:30-18:00 ​14:30-18:30

 

Working hours of Customs – from 26.10.2015 until 29.11.2015

Monday
Wednesday
Friday

Saturday
Tuesday
Thursday
Sunday
Nil​ ​14:30-18:30
 

Working hours of Customs – from 30.11.2015 until 13.12.2015

Monday
Wednesday
Friday
Saturday
Tuesday
Thursday
Sunday
Nil​ ​​14:30-18:30 ​18:30-22:30
 

Working hours of Customs – from 14.12.2015 until 24.01.2016

Monday
Wednesday
Saturday
Tuesday
Thursday
Friday
Sunday
Nil​ ​​14:30-18:30 ​18:30-22:30
 
Working hours of Customs – from 25.01.2016 until 20.03.2016
Monday
Wednesday
Friday
Saturday
Tuesday
Thursday
Sunday
Nil​ ​14:30-18:30
 

Working hours of Customs – from 21.03.2016 until 03.04.2016

Monday
Wednesday
Friday
Saturday
Tuesday
Thursday
Sunday
Nil​ ​​13:30-18:30 ​13:30-18:00
 

For further information, contact New Zealand Customs Service at Dunedin, or at ITOC, as below.

Physical address: The Customhouse, 32 Portsmouth Drive, Dunedin 9054

Postal address:

City: Dunedin

Phone number(s): Airport +64 3 951 3380; Customhouse +64 3 951 3377; ITOC +64 9 927 8240 (after hours)

Fax number(s): Airport +64 3 486 1175; Customhouse +64 3 951 3395; ITOC +64 9 913 9978 (after hours)

Email address:

Hamilton airport is designated as a Customs place; however, the airport does not currently have scheduled international flights; and until further notice, there are no working hours of Customs determined under Regulation 3(b) of the Customs and Excise Regulations 1996.

For further information, contact New Zealand Customs Service at Auckland International Airport, as below.

Physical address: c/o Auckland International Airport, Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland

Postal address:

City: Hamilton

Phone number(s): Auckland +64 9 926 5613, After Hours +64 9 255 6697

Fax number(s): Auckland +64 9 927 8294

Email address:

​Ohakea Airport is operated by the Royal New Zealand Air Force and is designated as a Customs place with the following conditions and restrictions:

That the arrival and departure of aircraft at Ohakea Airport shall be limited to:

  • aircraft operated by the Royal New Zealand Defence Forces, Visiting Forces, and their supporting aircraft; and
  • aircraft required to divert from another Customs airport due to navigational requirements, stress of weather or other necessity; and in such circumstances, all passengers and goods must remain onboard the aircraft until disembarkation or unloading is permitted by a Customs officer; and
  • other aircraft, subject to Customs’ prior approval being obtained and at least three working days’ notice is given in seeking such approval.

There are no working hours of Customs determined under Regulation 3(b) of the Customs and Excise Regulations 1996.

The Chief Executive has exempted the New Zealand Defence Forces, Visiting Forces and their supporting aircraft from the requirement to pay a charge under subclause (1) of Regulation 4 of the Customs and Excise Regulations 1996.

For further information, contact New Zealand Customs Service at Wellington, or at ITOC, as below.

Physical address: The Customhouse, 1 Hinemoa Street, Harbour Quays, Wellington

Postal address:

City: c/o Wellington

Phone number(s): Customhouse +64 9 901 4500; Airport +64 4 901 4805; ITOC +64 9 927 8240 (after hours)

Fax number(s): Customhouse +64 9 901 4555; Airport +64 4 388 4901; ITOC +64 9 913 9978 (after hours)

Email address:

​There are no working hours of Customs determined under Regulation 3(b) of the Customs and Excise Regulations 1996.

Palmerston North airport is designated as a Customs place with the following conditions and restrictions imposed on the airport company:

  • Palmerston North Airport Limited must obtain Customs’ prior approval for any international arrival at or departure from Palmerston North Airport.
  • Palmerston North Airport Limited will give the Customs Service at least 3 working days' notice of the proposed arrival or departure of any international flights at or from Palmerston North Airport.
  • Palmerston North Airport Limited will not allow the arrival or departure of any international flights carrying a combined total of passengers and crew in excess of 12 without the prior permission of the Customs Service.

For further information, contact New Zealand Customs Service at Wellington, or at ITOC, as below.

Physical address: The Customhouse, 1 Hinemoa Street, Harbour Quays, Wellington

Postal address:

City: c/o Wellington

Phone number(s): Customhouse +64 9 901 4500; Airport +64 4 901 4805; ITOC +64 9 927 8240 (after hours)

Fax number(s): Customhouse +64 9 901 4555; Airport +64 4 388 4901; ITOC +64 9 913 9978 (after hours)

Email address:

Working hours of Customs – from 03.08.2015 until 30.08.2015

Monday
Thursday
Friday
Saturday​
Tuesday
Sunday
Wednesday
10:30-18:00​ ​10:00-18:00 12:00-18:00​
 

Working hours of Customs – from 31.08.2015 until 06.09.2015

Monday Tuesday
Saturday
Wednesday Thursday
Friday
Sunday
11:00-18:00​ ​07:30-17:30 13:00-18:00​ 07:30-18:00
 

Working hours of Customs – from 07.09.2015 until 27.09.2015

Monday
Thursday
Friday
Sunday
Tuesday Wednesday Saturday
07:30-18:00​ ​07:30-17:00 13:00-18:00​ 07:30-17:30
 

Working hours of Customs – from 28.09.2015 until 04.10.2015

Monday
Thursday
Friday
Saturday
Tuesday
Sunday
Wednesday
07:30-19:00​ ​07:30-17:30 13:00-19:00​
 

Working hours of Customs – from 05.10.2015 until 25.10.2015

Monday
Saturday​
Tuesday
Sunday
Wednesday Thursday
Friday
07:30-18:30​ ​07:30-17:30 13:00-18:30​ 07:30-18:00
 

Working hours of Customs – from 26.10.2015 until 26.03.2016

Monday
Saturday
Tuesday Wednesday
Thursday
Friday ​Sunday
07:30-18:30​ ​13:00-17:30 07:30-18:30​ 13:00-18:30 ​08:30-18:30
 

For further information, contact New Zealand Customs Service at Queenstown Airport, or at ITOC, as below.

Physical address: c/o Airport Help, Queenstown Airport Corporation, Level 1, Terminal Building, Sir Henry Wrigley Drive, Queenstown

Postal address:

City: Queenstown

Phone number(s): Queenstown Airport +64 3 901 0847; ITOC +64 9 927 8240 (after hours)

Fax number(s): Queenstown Airport +64 3 901 0849; ITOC +64 9 913 9978 (after hours)

Email address:

There are no working hours of Customs determined under Regulation 3(b) of the Customs and Excise Regulations 1996.

Rotorua Regional Airport is designated as a Customs place with the following conditions and restrictions imposed on the airport company:

  • Rotorua Regional Airport Limited must obtain Customs’ prior approval for any international arrival at or departure from Rotorua Regional Airport.
  • Rotorua Regional Airport Limited will give the Customs Service at least 3 working days’ notice of the proposed arrival or departure of any international flights at or from Rotorua Regional Airport.
  • Rotorua Regional Airport Limited will not allow the arrival or departure of any international flights carrying a combined total of passengers and crew in excess of 12 without the prior permission of the Customs Service.

For further information, contact New Zealand Customs Service at Auckland International Airport, or at ITOC, as below.

Physical address: c/o Auckland International Airport, Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland

Postal address:

City: c/o Auckland

Phone number(s): Auckland +64 9 255 6697; ITOC +64 9 927 8240 (after hours)

Fax number(s): Auckland +64 9 927 8294; ITOC +64 9 913 9978 (after hours)

Email address:

Working hours of Customs – from 01.10.2012 until further notice

Each day, Monday to Sunday
04:00-02:00​


For further information, contact New Zealand Customs Service at Wellington, or at ITOC, as below.

Physical address: The Customhouse, 1 Hinemoa Street, Harbour Quays, Wellington

Postal address:

City: Wellington

Phone number(s): Customhouse +64 4 901 4500; Airport +64 4 901 4805; ITOC +64 9 927 8240 (after hours)

Fax number(s): Customhouse +64 4 901 4555; Airport +64 4 388 4901; ITOC +64 9 913 9978 (after hours)

Email address:

​Whenuapai Airport is operated by the Royal New Zealand Air Force and is designated as a Customs place with the condition and restriction that the arrival and departure of aircraft at Whenuapai Airport shall be limited to aircraft operated by the New Zealand Defence Forces, Visiting Forces, and their supporting aircraft.

The Chief Executive has exempted The New Zealand Defence Forces, Visiting Forces and their supporting aircraft from the requirement to pay a charge under subclause (1) of Regulation 4 of the Customs and Excise Regulations 1996.

For further information, contact New Zealand Customs Service at Auckland International Airport, as below.

Physical address: c/o Auckland International Airport, Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland

Postal address:

City: c/o Auckland

Phone number(s): +64 9 926 5613

Fax number(s): +64 9 927 8294

Email address: