Our service charter and standards

​Customs is committed to service excellence. Our Service Charter lets you know what you can expect from us, and what we expect of you. We offer a wide range of border services, and our new service standards describe the level of service we aim to deliver.

Our Service Standards outline what our customers can expect when they interact with us when entering or leaving the country, importing or exporting goods, or seeking information. These standards will continue to evolve and grow. We welcome your feedback.

Within this section

  • Our Service Charter

    ​We are committed to service excellence. We want to make it easy for you to comply with Customs requirements. This charter sets out what you can expect from us and what we expect from you.

  • Our Service Standards

    ​Our Service Standards outline what our customers can expect when they interact with us when entering or leaving the country, importing or exporting goods, or seeking information.

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