Who we are

Established in 1840, the New Zealand Customs Service is the country’s oldest government department. Our Māori name – Te Mana Ārai o Aotearoa – translates as the authority that screens and protects New Zealand.

Customs has about 1,200 staff spread around the country. We are located at all of New Zealand's international airports and ports, as well as offices in Bangkok, Beijing, Brussels, Canberra and Washington DC.

This description was last updated on: Tuesday, 22 September 2015

Detailed information related to Who we are

The Comptroller (Chief Executive) of Customs is Carolyn Tremain.

Carolyn comes to Customs from Inland Revenue where she was Deputy Commissioner Service Delivery, responsible for the frontline service delivery functions of the Department including customer operations, customer and product innovation, contact centres, audit and investigations, litigation management, and the integration of new government programmes. 

Carolyn Tremain – Download high resolution image.

This detail was last updated on Tuesday, 22 September 2015

The Deputy Comptroller, Operations is Bill Perry.

Bill joined the New Zealand Customs Service in 1976. Between 1990 and 2000 Bill held various positions within Drug Investigations before being appointed Manager, Inspections in 2000. He was then appointed as Manager – Northern Ports from 2003–2006 from where he moved on to take on the role of Manager, Investigations until 2009, and was appointed Group Manager, Investigations & Response in April 2009.

Bill was appointed to his current role in August 2013.

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This detail was last updated on Monday, 21 September 2015

The Chief Information Officer, Information Services Is Murray Young.

Murray joined the New Zealand Customs Service in April 2014 having previously held a number of CIO and other management roles in the telecommunications and government sectors. He has also spent a large proportion of his career working for supplier organisations predominantly providing services to the government sector.

As Chief Information Officer, Murray is responsible for the provision of technology and information to support the business activities of Customs and our stakeholders.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Finance, Strategy and Performance  (Chief Financial Officer) is Kevin Martin.

Kevin is a chartered accountant who started his career in the business services division of a large accountancy firm.

Prior to joining Customs he held senior finance roles in consultancy organisations in New Zealand and Australia where he was responsible for financial reporting and management for both local and international business units.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, People and Capability is Anne Marie Taggart.

Anne Marie joined Customs in May 2011, and has a strong background in the public service, having previously been the National Manager, Customer Stakeholder Information at the NZ Transport Agency. She has managed many large change projects within the public sector. Anne Marie holds an Executive Masters of Public Administration from the Australia New Zealand School of Government, as well as an undergraduate business degree from Edith Cowan University in Perth majoring in Human Resource management and industrial relations.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Policy, Legal and Governance is Michael Papesch. He was appointed to this role on 10 August 2015.

Michael joined Customs on 2 September 2013 as the Group Manager Policy.

Michael has nearly 30 years of policy experience in the public sector, including senior roles in the Ministry of Social Development, the Department of Building and Housing, and the Treasury.

Most recently Michael was the Director of the Pike River Implementation Team at the Ministry of Business, Innovation and Employment. This team is responsible for implementing the Government’s response to the recommendations of the Pike River Royal Commission by the end of 2013. Previously Michael was the General Manager of Labour and Immigration Policy in the former Department of Labour.

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This detail was last updated on Monday, 21 September 2015

The role of Programme Director Customs 2020 is a new role created by the Comptroller in 2015. Debbie Briggs from Dunedin was placed into this role, in an acting capacity, in August 2015 for a period of four months until December 2015.

Debbie started with Customs in 2004 as a Variable Hours Officer based at Dunedin Airport. In 2005 she was appointed to Chief Customs Officer Airport and then rotated to Trade and Marine 2008.

In 2010 Debbie became the Acting Port Manager until 2011 where she was appointed permanently into that role where she has remained until this appointment.

Debbie has previously worked for Aviation Security, NZ Fire Service and NZ Police.

Debbie Briggs – Download high resolution image.

This detail was last updated on Wednesday, 23 September 2015

The Group Manager, Border Operations is Paul Campbell. He was appointed to this role in July 2013. 

Paul joined the New Zealand Customs Service in 1977 and has held a number of roles across Customs.

In 2002, he was seconded to the Department of Prime Minister and Cabinet, where he was attached to the Domestic and External Security Secretariat. In this role, he co-ordinated work on the first multi agency doctrine for response to maritime illegal migration and co-ordinated New Zealand’s first civilian military joint maritime interdiction exercise.

In 2009, Paul was given the opportunity to rotate to his current role of Group Manager Trade & Marine. Paul is a representative on the Ministerial Experts Advisory Committee on Drugs and also held the role of chair of the World Customs Organization Enforcement Committee during 2009/2010.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Customer Insight, Service Design and Change is Denise Hing.

Denise has an Executive Master in Public Administration from the Australia New Zealand School of Government.

She previously managed our Policy group. The group provides advice to the Government and the Minister of Customs on border management issues, including international trade and international relations.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Intelligence, Investigations and Enforcement  is Jamie Bamford.

Jamie had been acting in the position since 1 July 2015, he has now been appointed permanently.

This role leads and supports the organisation’s move towards an intelligence-led, risk-based border management approach, and increasing Customs’ ability to identify risk, target and detect non-compliance and carry out enforcement.

Jamie brings a wealth of operational and management experience, having worked in various roles both here in New Zealand and overseas.

Jamie Bamford – Download high resolution image.

This detail was last updated on Thursday, 04 February 2016

The Group Manager, Revenue and Assurance is Terry Brown. He was appointed to this role in October 2013.

Terry joined the New Zealand Customs Service in 1978 and has held a number of roles across Customs, including twenty years specialising in the conduct and management of fraud investigations. Most recently he was the Manager, Client Services.

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This detail was last updated on Monday, 21 September 2015

The Chief Advisor, Risk, Assurance and Integrity is John Kyne. He was appointed to this role on 10 August 2015.

John joined Customs in 1998 as the Chief Financial Officer and held the role for a number of years focussing on building Customs’ capability, collecting revenue, and advancing various projects including the Customs building programme and new initiatives such as SmartGate.

In 2010 he became Group Manager, Asset & Innovation Programmes, a role that was established to lead and advance a number of business enhancement projects and deliver information systems and corporate support alongside the development of the Joint Border Management System. He was appointed to the role of Group Manager, Risk and Assurance in July 2013. In November 2014 he was seconded to the Group Manager Business Analysis and Review role where he was assisting with the development of a sustainable funding model for Customs and the identification of, and options to address, financial challenges and opportunities.

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This detail was last updated on Monday, 21 September 2015

The Chief Legal Advisor, Legal Services is Peter Taylor.

Peter joined Customs in 2011. Peter has 30 years’ experience in the law. Peter held the post as General Counsel at the Commerce Commission for 10 years from 2000 to 2010. Prior to joining the Commerce Commission, Peter was in private practice in New Zealand and London specialising in commercial litigation.

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This detail was last updated on Monday, 21 September 2015

The Director, Communications is Katie Mathison.

Katie manages Customs’ reputation externally and internally across all communications channels. She has over 20 years’ experience of communications in government and non-government organisations. Previously Katie was Director of Communications at the New Zealand Food Safety Authority before it merged with MAF (now MPI). Katie is a Fellow of the Public Relations Institute of New Zealand and has an MBA with distinction and a Bachelor of Science.

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This detail was last updated on Monday, 21 September 2015

The Director Policy (Acting) is Anna Cook. She was appointed to this role on 10 August 2015.

The Policy Group develops and provides advice on issues relating to effective border management and revenue collection. Currently they are leading a substantive review of the Customs and Excise Act as well as managing the Customs International work programme.

Anna joined Customs on 10 February 2014 as Manager, Trade and Travel Facilitation Policy. She came with 20 years’ experience in the Public Sector, with a particular focus on Labour Market and Skills issues. Prior to Customs she worked in Treasury, the Ministry of Education, the Department of Labour/Ministry of Business, Innovation and Employment and (most recently) the Ministry of Women’s Affairs.

Anna Cook – download hig resolution image.

This detail was last updated on Friday, 25 September 2015

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