Who we are

Established in 1840, the New Zealand Customs Service is the country’s oldest government department. Our Māori name – Te Mana Ārai o Aotearoa – translates as the authority that screens and protects New Zealand.

Customs has about 1,200 staff spread around the country. We are located at all of New Zealand's international airports and ports, as well as offices in Bangkok, Beijing, Brussels, Canberra and Washington DC.

This description was last updated on: Tuesday, 22 September 2015

Detailed information related to Who we are

The Comptroller (Chief Executive) of Customs is Carolyn Tremain.

Carolyn comes to Customs from Inland Revenue where she was Deputy Commissioner Service Delivery, responsible for the frontline service delivery functions of the Department including customer operations, customer and product innovation, contact centres, audit and investigations, litigation management, and the integration of new government programmes. 

Carolyn Tremain – Download high resolution image.

This detail was last updated on Tuesday, 22 September 2015

The Deputy Comptroller, Operations is Bill Perry.

Bill joined the New Zealand Customs Service in 1976. Between 1990 and 2000 Bill held various positions within Drug Investigations before being appointed Manager, Inspections in 2000. He was then appointed as Manager – Northern Ports from 2003–2006 from where he moved on to take on the role of Manager, Investigations until 2009, and was appointed Group Manager, Investigations & Response in April 2009.

Bill was appointed to his current role in August 2013.

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This detail was last updated on Tuesday, 24 May 2016

The Chief Information Officer, Information Services Is Murray Young.

Murray joined the New Zealand Customs Service in April 2014 having previously held a number of CIO and other management roles in the telecommunications and government sectors. He has also spent a large proportion of his career working for supplier organisations predominantly providing services to the government sector.

As Chief Information Officer, Murray is responsible for the provision of technology and information to support the business activities of Customs and our stakeholders.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Finance, Strategy and Performance  (Chief Financial Officer) is Kevin Martin.

Kevin is a chartered accountant who started his career in the business services division of a large accountancy firm.

Prior to joining Customs he held senior finance roles in consultancy organisations in New Zealand and Australia where he was responsible for financial reporting and management for both local and international business units.

Kevin Martin – Download high resolution image.

This detail was last updated on Monday, 21 September 2015

The Group Manager, People and Capability is Anne Marie Taggart.

Anne Marie joined Customs in May 2011, and has a strong background in the public service, having previously been the National Manager, Customer Stakeholder Information at the NZ Transport Agency. She has managed many large change projects within the public sector. Anne Marie holds an Executive Masters of Public Administration from the Australia New Zealand School of Government, as well as an undergraduate business degree from Edith Cowan University in Perth majoring in Human Resource management and industrial relations.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Policy, Legal and Governance is Michael Papesch. He was appointed to this role on 10 August 2015.

Michael joined Customs on 2 September 2013 as the Group Manager Policy.

Michael has nearly 30 years of policy experience in the public sector, including senior roles in the Ministry of Social Development, the Department of Building and Housing, and the Treasury.

Most recently Michael was the Director of the Pike River Implementation Team at the Ministry of Business, Innovation and Employment. This team is responsible for implementing the Government’s response to the recommendations of the Pike River Royal Commission by the end of 2013. Previously Michael was the General Manager of Labour and Immigration Policy in the former Department of Labour.

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This detail was last updated on Monday, 21 September 2015

Alison McDonald (OBE) took up the role of Programme Director, Customs 2020 on 16 May 2016.

Alison joined Customs from the State Services Commission where she was the Deputy Commissioner responsible for Performance Improvement.

Before moving to New Zealand in 2013 Alison worked in the UK public service for 28 years. She originally trained as a Tax Inspector and has held a variety of large service delivery roles primarily in HM Revenue and Customs. Outside of operational delivery roles Alison has led the development of Customer Strategy and Performance improvement programmes and was responsible for UK Tax Credit and Child Benefit Policy at the inception of Universal Credit.

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This detail was last updated on Tuesday, 24 May 2016

The Group Manager, Border Operations is Paul Campbell. He was appointed to this role in July 2013. 

Paul joined the New Zealand Customs Service in 1977 and has held a number of roles across Customs.

In 2002, he was seconded to the Department of Prime Minister and Cabinet, where he was attached to the Domestic and External Security Secretariat. In this role, he co-ordinated work on the first multi agency doctrine for response to maritime illegal migration and co-ordinated New Zealand’s first civilian military joint maritime interdiction exercise.

In 2009, Paul was given the opportunity to rotate to his current role of Group Manager Trade & Marine. Paul is a representative on the Ministerial Experts Advisory Committee on Drugs and also held the role of chair of the World Customs Organization Enforcement Committee during 2009/2010.

Paul Campbell – Download high resolution image.

This detail was last updated on Monday, 21 September 2015

The Group Manager, Customer Insight, Service Design and Change is Denise Hing.

Denise has an Executive Master in Public Administration from the Australia New Zealand School of Government.

She previously managed our Policy group. The group provides advice to the Government and the Minister of Customs on border management issues, including international trade and international relations.

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This detail was last updated on Monday, 21 September 2015

The Group Manager, Intelligence, Investigations and Enforcement  is Jamie Bamford.

Jamie had been acting in the position since 1 July 2015, he has now been appointed permanently.

This role leads and supports the organisation’s move towards an intelligence-led, risk-based border management approach, and increasing Customs’ ability to identify risk, target and detect non-compliance and carry out enforcement.

Jamie brings a wealth of operational and management experience, having worked in various roles both here in New Zealand and overseas.

Jamie Bamford – Download high resolution image.

This detail was last updated on Thursday, 04 February 2016

The Group Manager, Revenue and Assurance is Terry Brown. He was appointed to this role in October 2013.

Terry joined the New Zealand Customs Service in 1978 and has held a number of roles across Customs, including twenty years specialising in the conduct and management of fraud investigations. Most recently he was the Manager, Client Services.

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This detail was last updated on Monday, 21 September 2015

JaneMitson.jpgThe Chief Advisor Risk, Assurance and Integrity is Jane Mitson. She was appointed to this role on 12 January 2016.

Jane is a Chartered Accountant, and has held a number of senior risk, assurance and internal audit roles across the public sector in New Zealand and the United Kingdom, with her most recent substantive position being the Assurance and Risk Advisor, Te Papa, where she reported to the Chief Executive and Board of Te Papa. Jane has also held audit and risk roles in the New Zealand Defence Force, Department of Corrections, Department of Labour, Audit NZ and the National Audit Office in the UK.

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This detail was last updated on Tuesday, 01 March 2016

​The Acting Chief Legal Advisor, Legal Services is Jane King.

This detail was last updated on Friday, 13 May 2016

The Acting Director, Communications is Helen Keyes.

This detail was last updated on Tuesday, 24 May 2016

The Director Policy is Anna Cook. 

Anna had been acting in the position since 10 August 2015, she has now been appointed permanently.

The Policy Group develops and provides advice on issues relating to effective border management and revenue collection. Currently they are leading a substantive review of the Customs and Excise Act as well as managing the Customs International work programme.

Anna joined Customs on 10 February 2014 as Manager, Trade and Travel Facilitation Policy. She came with 20 years’ experience in the Public Sector, with a particular focus on Labour Market and Skills issues. Prior to Customs she worked in Treasury, the Ministry of Education, the Department of Labour/Ministry of Business, Innovation and Employment and (most recently) the Ministry of Women’s Affairs.

Anna Cook – download high resolution image.

This detail was last updated on Thursday, 25 February 2016

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