Customer satisfaction surveys

Customs routinely carries out research into our customers’ satisfaction with the service that they received from us. Most surveys are carried out via email, by members of the Business Performance team.

When the results of surveys have been analysed, they will be published here.

These surveys allow us to report our performance for accountability purposes and they also identify opportunities for improvement through providing a perspective on the service from the customer’s viewpoint.

Both surveys are based on the Common Measurement Tool (CMT), a standard set of survey questions licensed by the State Services Commission. Using this standard tool allows benchmarking both against other organisations and against our own past performance. Click here for State Services Commission’s Kiwis Count Survey.

This description was last updated on: Friday, 12 December 2014

Detailed information related to Customer satisfaction surveys

​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2015)

This detail was last updated on Friday, 29 January 2016

​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2014)

This detail was last updated on Friday, 12 December 2014

​​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2013)

This detail was last updated on Monday, 22 December 2014

​Click here for a copy of the Goods Client Satisfaction Survey, Topline Report (2013)

This detail was last updated on Monday, 22 December 2014

Related events

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Related notices & updates

Annual Goods Survey 2016

Last updated: Wednesday, 13 July 2016

Annual Passenger Survey 2016 – launching the second round

Last updated: Thursday, 12 May 2016

Annual Passenger Survey 2016

Last updated: Tuesday, 09 February 2016
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Related common questions

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