Customer satisfaction surveys

Customs routinely carries out research into our customers’ satisfaction with the service that they received from us. Most surveys are carried out via email, by members of the Business Performance team.

When the results of surveys have been analysed, they will be published here.

These surveys allow us to report our performance for accountability purposes and they also identify opportunities for improvement through providing a perspective on the service from the customer’s viewpoint.

Both surveys are based on the Common Measurement Tool (CMT), a standard set of survey questions licensed by the State Services Commission. Using this standard tool allows benchmarking both against other organisations and against our own past performance. Click here for State Services Commission’s Kiwis Count Survey.

This description was last updated on: Friday, 12 December 2014

Detailed information related to Customer satisfaction surveys

Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2016)

This detail was last updated on Thursday, 23 March 2017

​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2015)

This detail was last updated on Friday, 29 January 2016

​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2014)

This detail was last updated on Friday, 12 December 2014

​​Click here for a copy of the Passenger Satisfaction Survey, Topline Report (2013)

This detail was last updated on Monday, 22 December 2014

​Click here for a copy of the Goods Client Satisfaction Survey, Topline Report (2013)

This detail was last updated on Monday, 22 December 2014

Related forms & documents

Goods Survey Invitation

(Survey closes on 16 July 2017)

Passenger Survey Invitation

(Survey closes on 14 May 2017)
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Related events

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Related notices & updates

Annual Goods Survey 2017

Last updated: Thursday, 22 June 2017

Annual Passenger Survey 2017

Last updated: Thursday, 23 March 2017

Annual Goods Survey 2016

Last updated: Wednesday, 13 July 2016
View all notices & updates

Related common questions

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