Privacy & security


Customs’ websites have security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of Customs’ systems and information, Customs’ systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and/or other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. Customs may utilise services from one or more 3rd party suppliers to monitor or maintain cyber security of its systems and information. These 3rd party suppliers will have access to monitoring and logging information as well as information processed on Customs’ websites and/or other IT systems. Use of Customs’ websites and/or other IT systems implies acceptance of their being monitored.

Website privacy

You can browse and access information freely on our website without giving away any personal information.

When you do provide personal information – for example, by completing one of our online forms – we will only use it for the purpose for which it was intended. Your information will be kept secure by us and not disclosed to any third parties. 

However, when a visitor comes to our website, certain basic technical information is always recorded. This includes the visitor's domain name, referral data and browser type. This sort of information is recorded to help us with better management practices here at Customs, and with improving our website generally. It will be kept completely secure within the New Zealand Customs Service and will not be disclosed to any third parties.

National Contact Centre security

Any information provided to the New Zealand Customs Service via its 0800 428 786 (0800 4 CUSTOMS) number is handled with discretion.

A Customs officer will classify the call under a specific code eg, importing goods. These codes cannot be linked back to the individual calling and are used to provide statistics for quality assurance and continuous improvement purposes.

Further enquiries should be made in writing to:

The Privacy Officer
New Zealand Customs Service
PO Box 2218
Wellington 6140.

This description was last updated on: Wednesday, 16 December 2015