Contact Us

Customs has a presence in 19 locations around New Zealand, covering the main air and sea ports. Customs also has offices in Bangkok, Beijing, Brussels, Canberra and Washington.

General Customs Enquiries

For all general Customs enquiries, please contact our National Call Centre. Urgent enquiries out of business hours should be directed to the phone line. The fax and email are only monitored during business hours.

National Call Centre

Free phone: 0800 4 CUSTOMS (0800 428 786)
Calling from Australia free phone: 1800 301 861
Calling from overseas: 00 64 9 300 5399

Fax: 09 359 6730
Faxing from overseas: 00 64 9 359 6730

E-mail: feedback@customs.govt.nz


Website Manager

If you have any comments or feedback about the website, please contact the Website Manager.

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Customs Service Offices - New Zealand

Location	Physical Address	Postal Address	Telephone	Fax
Auckland City	50 Anzac Avenue, Auckland Client Service Client Liaison Client Codes	Box 29, Auckland	09 359 6655	09 359 6732  09 359 6731 09 359 6683 09 359 6735
Auckland International Airport	Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland Client Codes	Box 73 003, Mangere, Auckland Airport	09 275 9059	09 256 8648 09 359 6735
Christchurch	Customhouse, 6 Orchard Road, Christchurch Client Service	Box 14 086, Christchurch	03 358 0600	03 358 0606 03 358 0604
Dunedin	The Customhouse, 32 Portsmouth Drive, Dunedin	Private Bag 1928, Dunedin	03 477 9251	03 477 6773
Inspections Base (Auckland)	Airport Oaks, Mangere, Auckland Airport Client Codes	Box 73 003, Mangere, Auckland Airport	09 256 5200	09 256 5201
International Mail Centre (Auckland)	Customs Terminal Office, Mezzanine Floor, International Terminal, Auckland International Airport, Mangere, Auckland   Client Codes	Box 73 003, Mangere, Auckland Airport	09 256 7287	09 256 8648 09 359 6735
Invercargill	Level 1, 137 Spey Street, Invercargill	Box 840, Invercargill	03 218 7329	03 218 7328
Lyttelton	5th Floor, Shadbolt House, Norwich Quay,Lyttelton	Box 40, Lyttelton	03 328 7259 (small craft information only)	03 328 7763
Napier	Dunvegan House, 215 Hastings Street, Napier	Box 440, Napier	06 835 5799	06 835 1298
Nelson	10 Low Street,  Nelson	Box 66, Nelson	03 548 1484	03 546 9381
New Plymouth	54-56 Currie Street, New Plymouth	Box 136, New Plymouth	06 758 5721	06 758 1441
Opua	Community Customs Officer - call 029 602 1669	Box 42, Kerikeri	029 602 1669	09 402 7344
Tauranga	Customhouse, 27-33 Nikau Crescent, Mount Maunganui	Box 5014, Mount Maunganui	07 575 9699	07 575 0522
Wellington (Corporate Office)	The Customhouse, 17-21 Whitmore Street, Wellington Client Service	Box 2218, Wellington	04 473 6099	04 473 7370 04 462 0155
Whangarei	Community Customs Officer - call 029 250 9305	Box 4155, Kamo, Whangarei	029 250 9305	09 433 0055

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Customs Service Offices - Overseas

Location	Physical Address	Postal Address	Telephone	Fax
Bangkok	New Zealand Embassy, 14th Floor, M Thai Tower, All Seasons Place, 87 Wireless Road, Lumpini, Bangkok, 10330, Thailand	Box 2719, Bangkok 10501, Thailand	00 66 2255 1287	00 66 2254 9488
Beijing	New Zealand Embassy, 1 Ritan Dongerjie, Chaoyang District, Beijing 100600, People's Republic of China		00 86 10 8532 7001	00 86 10 6532 3424
Brussels	New Zealand Embassy and Mission of New Zealand to the European Union, Square de Meeus 1, 7th Floor, B1000 Brussels		00 32 2512 1040	00 32 2513 4856
Canberra	New Zealand High Commission, Commwealth Avenue, Canberra,  ACT 2600 Australia		(General enquiries from within Australia) free phone 1800 301 861
Washington	New Zealand Embassy 37 Observatory Circle NW Washington DC20008 USA		00 1 202 328 4848	001 202 332 4309

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