Contact Us

Customs has a presence in 19 locations around New Zealand, covering the main air and sea ports. Customs also has offices in Bangkok, Beijing, Brussels, Canberra and Washington.

General Customs Enquiries

For all general Customs enquiries, please contact our National Call Centre. Urgent enquiries out of business hours should be directed to the phone line. The fax and email are only monitored during business hours.

National Call Centre

Free phone: 0800 4 CUSTOMS (0800 428 786)
Calling from Australia free phone: 1800 301 861
Calling from overseas: +64 9 300 5399

Fax: 09 359 6730
Faxing from overseas: +64 9 359 6730

E-mail: feedback@customs.govt.nz

Customs may choose to record calls received on its 0800 428 786 number. For further information about this - see our Privacy and Security page.

Website Manager

If you have any comments or feedback about the website, please contact the Website Manager.

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Customs Service Offices – New Zealand

Location	Physical Address	Postal Address	Telephone	Fax
Air Cargo Inspection Facility (Auckland)	21 Tom Pearce Drive Auckland Airport	PO Box 73003 Auckland Airport Manukau 2150	09 255 6628 09 255 6629	09 256 5201
Auckland City	Customhouse 50 Anzac Avenue Auckland Client Service Client Codes	PO Box 29 Shortland Street Auckland 1140	09 359 6655	09 359 6732  09 359 6731 09 359 6735
Auckland International Airport	Customs Terminal Office Mezzanine Floor International Terminal Auckland International Airport Mangere Auckland	PO Box 73003 Auckland Airport Manukau 2150	09 275 9059	09 256 8648
Christchurch	The Customhouse 6 Orchard Road Christchurch Airport Client Service	PO Box 14086 Christchurch Airport Christchurch 8544	03 358 0600	03 358 0606 03 358 0604
Client Service (Auckland)	Auckland Biosecurity Centre Tom Pearce Drive Auckland Airport	PO Box 73 003 Auckland Airport Manukau 2150	09 256 5227	09 256 4010
Dunedin	The Customhouse 32 Portsmouth Drive Dunedin	Private Bag 1928 Dunedin 9054	03 477 9251	03 477 6773
Hamilton	c/o Auckland International Airport		09 275 9059	09 256 8648
International Mail Centre (Auckland)	Lawrence Stevens Drive Mangere Auckland Airport	PO Box 73003 Auckland Airport Manukau 2150	09 256 7287	09 256 8648
Invercargill	Level 1 137 Spey Street Invercargill	PO Box 840 Invercargill 9840	03 218 7329	03 218 7328
Lyttelton	5th Floor Shadbolt House Norwich Quay Lyttelton	PO Box 40 Lyttelton 8841	03 328 7259 (small craft information only)	03 328 7763
Napier	Dunvegan House 215 Hastings Street Napier	PO Box 440 Napier 4140	06 835 5799	06 835 1298
Nelson	118 Vickerman Street (Ministry of Fisheries Building) Port Nelson Nelson	PO Box 66 Nelson 7040	03 548 1484	03 539 0719
New Plymouth	Port Taranaki Centre 2-8 Bayly Road New Plymouth	PO Box 136 Taranaki Mail Centre New Plymouth 4340	06 751 0964	06 751 2637
Opua	Marina Building Baffin Street Opua 0200 Northland Community Customs Officer Client Services	PO Box 108 Opua 0241 Northland	029 602 1669 029 602 1669 09 402 7207 or 029 274 6793	09 402 7344
Rotorua	c/o Auckland International Airport		09 275 9059	09 256 8648
Tauranga	Nikau House 27-33 Nikau Crescent Mount Maunganui	PO Box 5014 Mount Maunganui Tauranga 3150	07 575 9699	07 575 0522
Wellington (Corporate Office)	The Customhouse 17-21 Whitmore Street Wellington Client Service	PO Box 2218 Wellington 6140	04 473 6099	04 473 7370 04 462 0155
Whangarei	Community Customs Officer	PO Box 4155 Kamo Whangarei 0141	029 250 9305	09 433 0055

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Customs Service Offices – Overseas

Location	Physical Address	Postal Address	Telephone	Fax
Bangkok	New Zealand Embassy, 14th Floor, M Thai Tower, All Seasons Place, 87 Wireless Road, Lumpini, Bangkok, 10330, Thailand	Box 2719, Bangkok 10501, Thailand	00 66 2255 1287	00 66 2254 9488
Beijing	New Zealand Embassy, 1 Ritan Dongerjie, Chaoyang District, Beijing 100600, People's Republic of China		00 86 10 8532 7001	00 86 10 6532 3424
Brussels	New Zealand Embassy and Mission of New Zealand to the European Union, Square de Meeus 1, 7th Floor, B1000 Brussels		00 32 2512 1040	00 32 2513 4856
Canberra	New Zealand High Commission, Commonwealth Avenue, Canberra,  ACT 2600 Australia		(General enquiries from within Australia) free phone 1800 301 861
Washington	New Zealand Embassy 37 Observatory Circle NW Washington DC20008 USA		001 202 328 4848	001 202 332 4309

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