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Customs has a presence in 19 locations around New Zealand, covering the main air and sea ports. Customs also has offices in Bangkok, Beijing, Brussels, Canberra and Washington.

General Customs Enquiries
Customs Service Offices - New Zealand
Customs Service Offices - Overseas
General Customs Enquiries
For all general Customs enquiries, please contact our National Call Centre. Urgent enquiries out of business hours should be directed to the phone line. The fax and email are only monitored during business hours.

National Call Centre

Free phone: 0800 4 CUSTOMS (0800 428 786)
Calling from Australia free phone: 1800 301 861
Calling from overseas: 00 64 9 300 5399

Fax: 09 359 6730
Faxing from overseas: 00 64 9 359 6730

E-mail: feedback@customs.govt.nz


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Customs Service Offices - New Zealand

Location

Physical Address

Postal Address

Telephone

Fax

Auckland City 50 Anzac Avenue, Auckland
Client Service
Client Liaison
Client Codes
Box 29, Auckland 09 359 6655 09 359 6732 
09 359 6731
09 359 6683
09 359 6735
Auckland International Airport Customs Terminal Office,
Mezzanine Floor,
International Terminal,
Auckland International Airport,
Mangere,
Auckland

Client Codes 
Box 73 003,
Mangere,
Auckland Airport 
09 275 9059  09 256 8648






09 359 6735
Christchurch  Customhouse,
6 Orchard Road,
Christchurch

Client Service 
Box 14 086, Christchurch  03 358 0600  03 358 0606



03 358 0604 
Dunedin The Customhouse,
32 Portsmouth Drive,
Dunedin
Private Bag 1928, Dunedin 03 477 9251 03 477 6773 
Inspections Base (Auckland) Airport Oaks,
Mangere,
Auckland Airport

Client Codes 
Box 73 003, Mangere, Auckland Airport 09 256 5200  09 256 5201 
International Mail Centre (Auckland) Customs Terminal Office,
Mezzanine Floor,
International Terminal,
Auckland International Airport,
Mangere,
Auckland  

Client Codes 
Box 73 003, Mangere, Auckland Airport 09 256 7287 09 256 8648






09 359 6735
Invercargill Level 1, 137 Spey Street, Invercargill Box 840, Invercargill 03 218 7329  03 218 7328 
Lyttelton 5th Floor, Shadbolt House, Norwich Quay,Lyttelton  Box 40, Lyttelton  03 328 7259 (small craft information only)  03 328 7763
Napier Dunvegan House,
215 Hastings Street, Napier 
Box 440, Napier  06 835 5799 06 835 1298 
Nelson 10 Low Street,  Nelson  Box 66, Nelson  03 548 1484 03 546 9381
New Plymouth 54-56 Currie Street, New Plymouth Box 136, New Plymouth 06 758 5721 06 758 1441
Opua Community Customs Officer - call 029 602 1669 Box 42, Kerikeri  029 602 1669 09 402 7344
Tauranga Customhouse,
27-33 Nikau Crescent, Mount
Maunganui 
Box 5014, Mount Maunganui 07 575 9699 07 575 0522
Wellington (Corporate Office)   The Customhouse,
17-21 Whitmore Street, Wellington

Client Service
Box 2218, Wellington 04 473 6099 04 473 7370



04 462 0155
Whangarei Community Customs Officer - call 029 250 9305  Box 4155, Kamo,
Whangarei
029 250 9305 09 433 0055

Customs Service Offices - Overseas

 

Location


Physical Address 


Postal Address 


Telephone      


Fax
                           

Bangkok

New Zealand Embassy,
14th Floor, M Thai Tower,
All Seasons Place,
87 Wireless Road,
Lumpini, Bangkok, 10330, Thailand
Box 2719,
Bangkok 10501,
Thailand
00 66 2255 1287 00 66 2254 9488 
Beijing New Zealand Embassy,
1 Ritan Dongerjie,
Chaoyang District,
Beijing 100600,
People's Republic of China
  00 86 10 8532 7001 00 86 10 6532 3424  
Brussels New Zealand Embassy and Mission of New Zealand to the European Union,
Square de Meeus 1,
7th Floor, B1000
Brussels  
  00 32 2512 1040  00 32 2513 4856 
Canberra New Zealand High Commission,
Commwealth Avenue,
Canberra, 
ACT 2600
Australia
(General enquiries from within Australia) free phone 1800 301 861 
Washington New Zealand Embassy
37 Observatory Circle
NW Washington DC20008
USA  
  00 1 202 328 4848 001 202 332 4309