Payment FAQ

​Here you will find answers to some frequently asked questions about paying Customs charges, including making online payments using a credit card.

This description was last updated on: Monday, 23 June 2014 .

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The calculation starts with the price you paid or the value of goods in New Zealand dollars. Then add in any duty (if it applies), insurance costs, plus freight or postage costs. GST is payable on the total of this amount. Add the duty (if any) and the GST amounts together for the total. If this is less than $60, you will not have to pay. 

Use our easy calculator to estimate your payment, What’s My Duty? or download the app from the Apple or Google Play stores.

Last updated: Monday, 23 June 2014

If you provided us with your email address when making an online payment, a receipt will be sent to you automatically.

You can also email Please include your Customs reference number and your contact details.

Last updated: Monday, 23 June 2014

If you return the goods to the supplier and require a refund, call us on 0800 4 CUSTOMS (0800 428 786) or email for further advice.

Please note, If you buy something from overseas and pay duty or GST, then change your mind and send it back, you can't claim a refund on the duty or GST you were charged. More information is available in the Refunds and drawbacks section.

Last updated: Monday, 23 June 2014

The website is a secure site provided by Westpac. Westpac treats security as a prime concern and the highest levels of encryption are applied. The website and service are also PCIDSS Compliant (Level 1).

Last updated: Monday, 23 June 2014

There are several other ways you can pay. You can pay through internet banking, send us a cheque, or pay by eftpos, cash or cheque at a Customs office. Check public counter locations. 


Last updated: Monday, 23 June 2014

Customs accepts either MasterCard or Visa.

Last updated: Monday, 23 June 2014

​Customs receives an automatic message for every online credit card payment. If your package arrived by mail, New Zealand Post and DX mail are notified automatically, and you can check with them regarding delivery. If your goods arrived by other means, Customs confirms the release with the company holding your goods. To check if this is done, email

Last updated: Monday, 23 June 2014

A 1.9 percent convenience fee is charged by Westpac to recover the credit card companies' transaction fees. The charge is collected directly by Westpac, and will appear on your credit card statement separately.

Last updated: Tuesday, 22 December 2015

A Customs import entry transaction fee and MPI levy applies to all goods for which an electronic clearance is made and is added to any Customs charges. The fee helps border agencies meet some of the costs of processing, assessing and inspecting goods. See Types of duties, fees & charges.

Last updated: Friday, 02 October 2015

When you buy goods online or are sent a parcel from overseas, you are importing goods into New Zealand. Goods and services tax (GST) of 15 percent is payable on all imported goods. As well as this, certain types of goods such as clothing and footwear may also attract import duty, usually 5 – 10 percent. 

Charges are payable if the total duty and GST add up to $60 or more. If it is less than this, the charges are waived. The NZ$60 threshold does not apply to alcohol or tobacco products, and charges will always be payable.

Last updated: Monday, 23 June 2014

Paying online by credit card is a fast and easy way to pay Customs charges, 24 hours a day, seven days a week. As these payments are processed in real time, it also provides the opportunity for faster release of goods.

Last updated: Monday, 23 June 2014