Where's my parcel from overseas?

​To find out where your parcel is, you need to contact the courier, fast freight or shipping company, or New Zealand Post. As the New Zealand Customs Service doesn’t store or track goods, we cannot trace your parcel.

Overseas mail parcels arrive at the NZ Post International Mail Centre in Auckland where they are screened by Customs and the Ministry for Primary Industries.

New Zealand Post then delivers your parcel to you, but if they need further information from you, or you need to pay charges, they will hold your parcel and advise you by letter within about five working days. The letter will usually say the goods are awaiting Customs clearance, and enclose a Customs invoice. When you have responded with the information and/or payment, they will release your parcel.

Check out our video that explains why parcels are ‘held for clearance’ and what you need to do to clear your parcel.

Customs also licences ports, airports, and courier depots to hold goods awaiting Customs clearance, and they will usually advise you when your shipment arrives. In some instances, they will undertake the Customs clearance on behalf of the importer, usually for a fee.

The mail process

Click image to enlarge or view PDF 525 KB:

This description was last updated on: Thursday, 20 July 2017