For media enquiries phone us on +64 21 823 708 or email our communications team. Please note, the email address is only monitored during normal business hours 8am – 5pm Monday to Friday.

Biosecurity – for any information relating to agriculture, food, or biosecurity please contact the Ministry for Primary Industries.

Official Information Act requests – to find out how to request Official Information or to see responses to Official Information Act requests see our Official Information Act requests page.

Public – If you are a member of the public and have a query please phone our contact centre on 0800 4 CUSTOMS / 0800 4 287 8667 or email

Social media – Customs has profiles on Twitter, Facebook, and Instagram. For more information, including our terms of use, please see the social media section in Contact Us.

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