Customs protects New Zealand from potential risks of international trade and travel, while facilitating the legitimate movement of people and goods across the border.

Our role includes intercepting contraband (such as illegal drugs); checking travellers and their baggage, cargo, and mail; protecting businesses against illegal trade; and assessing and collecting Customs duties, excise, and GST on imports.

There are three primary border agencies:

Customs is often confused with MPI, in particular around biosecurity. Any biosecurity queries should be directed to MPI.

How to contact our media team

Media – If you are a member of the media with an enquiry please email our communications team or phone us on +64 4 901 4500 or on +64 21 823 708. Please note, the email address is only for enquiries from the media. It is monitored during normal business hours 8am – 5pm Monday to Friday. 

For any urgent media enquires outside of normal office hours please call the media phone on +64 21 823 708. Our Group Manager Communications may be contacted on +64 29 462 0317.

Biosecurity – for any information relating to agriculture, food, or biosecurity please contact the Ministry for Primary Industries.

Public – If you are a member of the public and have a query please phone our contact centre on 0800 4 CUSTOMS (0800 428 786) or email

Social media – Customs has profiles on Twitter, Facebook, Instagram, and Google Plus. For more information, including our terms of use, please see the social media section in Contact Us.

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Last updated: Tuesday, 12 August 2014
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