Help

How to find information on this website or help with technical issues.

How to Find Information on this Website

You can use our powerful search engine, site map or the navigation buttons on the left to find information on this site.
 
If the information you are seeking is not available on this website, please contact Customs National Call Centre on freephone 0800 4 CUSTOMS (0800 428 786).


Website Structure

Our website is set up into these areas:
 
About Customs
Provides news and information about the New Zealand Customs Service, information about careers with Customs, and links to other relevant agencies.
Library
Provides access to Customs legislation, policy, forms, reports and publications.
Travellers
Provides help with Customs formalities when you arrive or depart New Zealand, and information for travellers about importing household effects, motor vehicles, boats and aircraft.
Visiting Craft
Provides help with Customs requirements for cruise vessels, yachts and small craft visiting New Zealand, and includes information on Customs ports of entry.
Importers
Provides help with Customs requirements if you are importing goods for commercial application or private use, and includes information on prohibited imports.
Exporters
Provides help with Customs requirements if you are exporting goods, and includes information on export entries, prohibited exports, drawbacks, and export warehouses.
Manufacturers
Provides help with Customs requirements if you are manufacturing excisable products and details the requirements for duty free purchases of alcohol.


Technical issues

The Customs website is best viewed using Interner Explorer 6.0 on Windows 2003 at 1080 x 1024 monitor resolution.

However, the Customs website has been tested on the following browsers and operating environments: 

  • Internet Explorer 6.0 on Windows 2003
  • Internet Explorer 6.0 on Windows XP
  • Internet Explorer 7.0 on Windows XP
  • Mozilla Firefox 2.0 on Windows XP
  • Mozilla Firefox 2.0 on MAC OS X
  • Safari 1.3 on MAC OS X
If you are having technical difficulties using the Customs website, please contact the Website Manager.  

If you want to report broken links, content problems, or have a suggestion for improving this website, please contact the Website Manager.
 

Portable Document Format (PDF) files

A number of our documents are available online as Adobe Acrobat PDF files. PDF files ensure that the presentation is consistent across multiple platforms and provides a structured medium to print from. In order to view PDF files a PDF reader must be downloaded and installed. A PDF reader can be obtained free from the Adobe Acrobat website.