Christmas hours and processes 17/12/2015

​Please note the following changes to Customs' operating hours and processes over the holiday period:

PUBLIC COUNTERS

Christmas Eve 
All counters close at 3:30 pm.

Public Holidays (25 and 28 December 2015, 1 and 4 January 2016)
All counters closed.

Service Days (29 to 31 December)
Nelson – retaining current hours of 1:00 pm to 4:30 pm
Napier – retaining current hours of 8:00 am to 12:30 pm
All other ports (Auckland City, Auckland Mangere, Tauranga, New Plymouth, Wellington, Christchurch, Dunedin) –
9:00 am to 3:00 pm.

Tuesday 5 January 2016 (Monday being a public holiday)
All counters back to 8:00 am to 4:30 pm, excluding Nelson (1:00 pm to 4:30 pm) and Napier (8:00 am to 12:30 pm).

Urgent enquiries
For urgent enquiries when our offices are closed, please phone Customs on 0800 4 CUSTOMS (0800 428 786), and MPI on 0800 00 83 33.

OUT-OF-HOURS CLEARANCE

You can request an urgent or priority clearance by appointment on the statutory holidays (25 and 26 December 2015 / 1 and 2 January 2016). This applies only in certain circumstances such as pets and domestic animals, or human remains imports

You will need to call 0800 4 CUSTOMS (0800 428 786). An officer will take your contact details, reason for urgent clearance, and call you back to confirm an appointment time and location – this will depend of the urgency and availability.

Integrated Targeting Operations Centre (ITOC) assistance will be as follows:

  • ITOC Ops receive a phone call and determine if the need for clearance is urgent. If considered urgent ITOC will obtain a contact number for the customer and then call through to ACIF phone 09 255 6691.
  • If ACIF staff are onsite ITOC Ops to provide them with the clearance request details and the customer’s contact number. ACIF staff will call the person back and arrange a suitable clearance appointment time.
  • ITOC Ops unable to contact ACIF staff then we contact Auckland Airport Control Room phone 09 255 6697 and the Airport staff will contact the customer back and arrange a suitable clearance appointment time.


CARGO AND MAIL HOURS

The following operational hours and changes apply:

Air Cargo Inspection Facility: 7:00 am to 8:30 pm, weekdays and 8:00 am to 4:30 pm, Sundays.

  • Delivery and collection times: 10:00 am to 11:30 am and 3:30 pm to 5:00 pm, weekdays and 11:00 am to 1:00 pm on weekend.

International Mail Centre: 6:00 am to 8:00 pm, weekdays and 6:00 am to 2:30 pm, Sundays.

  • NZ Post public counter: 8:00 am to 5:00 pm, weekdays (excluding public holidays).

Sea Cargo Inspection Facility: 6:00 am to 3:30 pm, Monday to Friday.

  • Limited services with HCV and backscatter screenings only on most days due to alongside cruise ship processing.
  • Shipping services will continue as normal.

All cargo and mail inspections are closed for statutory holidays on 25 – 28 December, 1 – 4 January with the exception of the International Mail Centre being open Sunday 27 December and Sunday 3 January.

DEFERRED PAYMENT SCHEME SCHEDULE

The production of broker deferred payment statements and direct debit dates will be rescheduled as follows:

Broker Deferred Scheme payment date change over Christmas
The Broker Deferred scheme direct debit payment that would fall this year on the 30 December 2015 will be postponed until the 6 January 2016 due to the Christmas break.

Deferred Scheme Statements over Christmas
Despatch of the Deferred scheme monthly statements as at 31 December 2015 will be postponed until the 7 January 2016 due to the Christmas break. Email statements will be sent on the night of 5 January 2016.

Goods Cost Recovery Statements over Christmas
Despatch of the GCR monthly statements as at 31 December 2015 will be postponed until the 7 January 2016 due to the Christmas break. Email statements will be sent on the night of 5 January 2016.

This page was last updated on: Monday, 05 December 2016 .

Important notices & updates - Christmas hours and processes