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What happens on arrival if travellers do not understand English?

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Translations of the arrival card are available in the following languages: Arabic, Chinese (simplified and traditional), Czech, Dutch, Farsi, Fijian, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Maori, Portuguese, Punjabi, Russian, Samoan, Spanish, Tamil, Thai, Tongan, Urdu, Vietnamese.

more FAQs

Are Customs holding a parcel for me?
Are there Customs charges to pay if I import a dog or cat?
Can I bring my hunting rifle when I come on holiday?
Can I bring my vehicle for a temporary period?
Can I bring prescription medicine when I come on holiday?
Can I claim back taxes I have paid overseas?
Can I get GST refunded on purchases which I take overseas with me?
Can I import an ornamental smoking pipe that hasn’t been used?
Can I import human ashes?
Can I take my grandchildren on holiday with me?
Can I take or send foodstuffs (for example, a Christmas cake) to other countries?
Do I have anything to pay on jewellery that has been in my family for years?
Do I have to pay Customs charges on my computer when I come to New Zealand to study?
How much alcohol can I bring back with me without paying duty and GST?
How much cash can I bring into New Zealand?
I own an expensive camera that I am taking overseas and bringing back.
Is there duty payable on camper vans?
My household goods will arrive before me. Can somebody else clear them through Customs?
What goods can’t I take on board an aircraft (such as scissors, knives, or firearms)?
Where can I buy duty free goods?
Will I incur Customs charges on made-to-measure clothing not ready prior to my departure?
Will the x-ray machines at the airport damage my films?
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