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Q

Can airline crews or people travelling on military orders use SmartGate?

A

Yes. This option is available to them providing they hold an Australian or New Zealand ePassport and are aged 18 years of over.

more FAQs

What is SmartGate?
Who can use SmartGate?
Will trans-Tasman travellers still need a passport to enter Australia or New Zealand?
When will SmartGate be implemented?
Does SmartGate mean it’s easier for risky people to get into New Zealand?
How does SmartGate work?
What is an ePassport?
Will all travellers with ePassports have to go through the SmartGate kiosks?
What is facial recognition technology?
Why is biometric facial recognition technology being used?
How does SmartGate help travellers?
Will SmartGate be quicker to use?
Can travellers wear glasses, hats, burqas or other headwear?
What happens if travellers change their hairstyle or weight, will they have trouble using SmartGate next time?
What happens after travellers pass through SmartGate?
Do travellers still need their Passenger Arrival Card?
What is the SmartGate ticket?
How many New Zealanders have ePassports?
What personal information is on the ePassport microchip?
Does this new system mean biometrics are being introduced now?
What if I don’t want to give my biometric details?
How secure is the information on the ePassport chip?
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