Can travellers wear glasses, hats, burqas or other headwear?
Prescription glasses can be left on but all travellers should remove sunglasses or headwear as they would if being processed by a Customs officer. For the face matching process to be effective, it is important that travellers look like their passport photo as much as possible. Any religious headwear, burqas, headscarves or turbans that cover facial features may impede SmartGate's automated identity checking. New Zealand Customs has special arrangements to sensitively complete identity checking for people with religious headwear.
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