How does SmartGate work?
SmartGate is a simple, two-step process involving a kiosk and a gate. The kiosk checks if you are eligible to self-process. The gate performs the identity check and clearance. Step 1 - KioskAt the kiosk, place your ePassport into the reader as shown on the screen: Answer questions using the touch screen The kiosk checks your eligibility to self-process If you are eligible, the kiosk will issue a ticket You must hold onto this ticket for use at step 2. Step 2 - GateAt the gate insert the ticket into the reader: Look directly at the camera and follow the instructions on the screen The gate performs the identity check and final clearance activities If the images match, the ticket is re-issued and you can proceed through the gate Take your ticket, collect your luggage, and hand in your SmartGate ticket and incoming Passenger Arrival Card at the check point.
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