Joint Border Management System

The Joint Border Management System programme developed a Trade Single Window (TSW) e-commerce platform for exporters and importers to meet border clearance requirements in one place.


As part of a Joint Border Management System (JBMS) programme, Customs and Ministry for Primary Industries developed a Trade Single Window to enable smarter, swifter border processing for goods and craft going in and out of New Zealand. 

It supports one of the Government’s Better Public Services goals, improving online services for businesses.

Trade Single Window (TSW) was delivered in phases to allow each part of the system to be thoroughly tested before functionality was deployed.

  • Seventy per cent of TSW was launched in August 2013. Four of the five highest volume border transactions were made available at that time for industry to use.
  • TSW utilises the World Customs Organization’s latest data model, known as WCO3. This allows agencies to collect better information to risk assess against.
  • Brokers and traders or their message carriers can connect directly to TSW to transmit both WCO3 and legacy messages.
  • further registrations functionality was added in July 2015, allowing brokers to register and manage their own and their clients’ information.
  • a final release was deployed in April 2017 to complete TSW. It added increased functionality across the system and featured four new lodgement types.

See how the Trade Single Window works.

1 July 2018 is the mandatory date for changing to the WCO3 cargo reporting and clearance messages.

By 1 July 2018, users will have to:

  • stop submitting the old EDIFACT entry messages (CUSDEC) and ECI (CUSCAR)
  • stop using the old CusWeb website and EDI gateway operated by B2BE NZ
  • switch to sending WCO3-format messages via TSW Online or the TSW system-to-system gateway.

The Mandatory Date Decision provides details on our consultation process, and what is mandatory when.  The Summary of WCO3 Messages provides information on the messages and associated fees.

Online/real time risk and intelligence (R&I) capability that was originally part of the last major TSW release, was de-coupled from it in July 2016 as more work was required before tools could be deployed.

Given TSW relies on two years’ worth of data before it can fully distinguish anomalies and patterns, a decision was made to prioritise completion of TSW and complete R&I work in house over a two year period.

The JBMS programme has been responsible for replacing Customs’ aging computer infrastructure and linking Customs’ and MPI’s computer systems. It has also seen sophisticated offline risk and intelligence tools delivered in 2015. These tools enabled Customs, MPI and Immigration to form a joint-border analytics group, to use data modelling techniques to identify border risk and target interventions.

Benefits of $78 million had been realised from JBMS as of February 2017. More than $530 million in benefits will be realised from the JBMS programme over a 15 year timeframe.

The JBMS capital budget was revised twice (2013 and again in 2014) and is $104.1 million. The additional money, which was met from within agencies’ baselines, takes account of a move to phased implementation, changes in scope and to meet the cost of delays.  No new funding was required or sought. 

Any further enhancements beyond the roll out of online Risk and Intelligence will be developed as a set of phased, discrete initiatives or subject to separate business cases.

A Joint Border Management System Lessons Learned Review (PDF 1.2 MB) was conducted by Deloitte during May - July 2017. This document sets out the findings and lessons learned throughout the JBMS programme.