Annual Goods Survey 2017

New Zealand Customs Service is launching its Annual Goods Client Survey.


This helps us to continually improve our service delivery at the border and our customers’ experience.

Persons who have interacted with Customs within the last 12 months have been randomly selected to answer some questions on their experience of the service provided by Customs. This may have included having internet purchases delivered from overseas, paying GST or duty on imported goods, moving personal effects in or out of the country, importing or exporting goods, or acting in a Customs declarant or broker role.

Participants are contacted by email only using the email address associated with their client code.

If you have any questions, please contact Performance Analysis and Reporting.

View the results of past surveys.