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Permits and Carnets

This section covers requests for Export and Import CITES permits, Ministry of Health permits, Police (Firearms) permits and Carnets and 508's.


Auckland - under Alert Level 3 lockdown conditions

Permits

Export CITES permits

If you need a clearance of an export shipment that requires a stamped hard copy of a CITES permit, please make a booking via our online booking system.

Please note: Under current COVID-19 restrictions, only the Auckland ACIF office will be open for bookings. 

Import CITES permits

Importers are to scan their Import CITES permits and email them to their brokers who should upload them as attachments into their Trade Single Window lodgement. These will not be stamped while we are in current COVID lockdown settings, however the lodgement will be cleared. The Department of Conservation has stated the original CITES permit holders MUST mail the original permits to DOC as soon as possible - CITES Officer, Department of Conservation, Private Bag 68908, Wellesley Street, Auckland 1141.

Private importers can request a clearance of their held goods by emailing scans of the Import CITES permit and all other related documents to service.delivery@customs.govt.nz.

Ministry of Health permits

Ministry of Health permits will continue to be processed electronically. Importers should scan their MoH Permits and email them to their brokers who should upload them as attachments into their Trade Single Window lodgement.  These will not be stamped, however the lodgement will be cleared.  

Police Permits (Firearms)

Police Permits will continue to be processed electronically. Customs is able to clear lodgements that require a Police permit. Brokers will need to ensure a PDF scan of the Police permit is attached to the lodgement. 

Private importers can request a clearance of their held goods by emailing a PDF scanned copy of the Police permit and all other related documents to service.delivery@customs.govt.nz.

Any questions can be sent to service.delivery@customs.govt.nz.

Carnets

A broker can complete an electronic Simplified Import Declaration to obtain clearance for goods covered by a Carnet.  

Under current COVID-19 lockdown conditions, please email service.delivery@customs.govt.nz requesting clearance, attaching a scanned copy of the carnet to the email. Carnets will not be stamped, however the entry will be cleared. The stamping and processing of hard copy carnets will continue after the lockdown period ends.

Customs will provide the broker with a cover letter for both export and import carnets. The letter will state that the normal process could not be completed and to please accept that this letter is authorisation that the goods covered by this carnet have been finalised or processed by Customs.

Other regions - under Alert Level 2 lockdown conditions

Bookings for the processing of permits and carnets will continue under normal processes. For further information on how to make a booking please refer to Make a booking.

Release of Export Freight from a Customs-controlled Area

If you are an Exporter, Broker or Freight Forwarder and need to remove export goods from a CCA, please complete a NZCS 508 as per usual and email Service Delivery at service.delivery@customs.govt.nz.

Please also provide the email of the CCA that the NZCS 508, needs to be sent to, as Customs cannot stamp any documents at this time, however Customs will send the release directly to the CCA.