Permits and Carnets
This section covers requests for Export and Import CITES permits, Ministry of Health permits, Police (Firearms) permits and Carnets.
Import and Export CITES permits
If you need a clearance of an import or export shipment that requires CITES permit, please drop make a booking at your local Customs office for verification and processing.
Ministry of Health permits
Ministry of Health permits will continue to be processed electronically. Importers should scan their MoH Permits and email them to their brokers who should upload them as attachments into their Trade Single Window lodgement. These will not be stamped, however the lodgement will be cleared.
Police Permits (Firearms)
Police Permits will continue to be processed electronically. Customs is able to clear lodgements that require a Police permit. Brokers will need to ensure a PDF scan of the Police permit is attached to the lodgement. Alternatively, a scanned copy of the Police permit can be emailed to firstname.lastname@example.org.
Private importers can request a clearance of their held goods by emailing a PDF scanned copy of the Police permit and all other related documents to email@example.com.
Any questions can be sent to firstname.lastname@example.org
A broker can complete an electronic Simplified Import Declaration to obtain clearance for goods covered by a Carnet.
Alternatively, please email email@example.com to request clearance.
For import and export carnets. Please make a booking with your local Customs office for verification and processing.
For other information on clearing goods covered by a Carnet, please download this file.
If you need to book an appointment for a Carnet or a Permit, please select the location most convenient for you from the list below.