- Start importing
- Prohibited and restricted imports
- Import animals
- Commercial ships and cruise liners
- Lodge your import entry
- Valuation for import
- Preferential tariff duty rates
- Customs rulings
- Customs exchange rates
- Import payments and refunds
- Deferred accounts for importers
- Deferred accounts for brokers
- Import forms and documents
- What is excise?
- Apply for a licence
- Lodge your excise entry
- Claim excise duty remission or refund
- Pay excise duty and other charges
- Apply for excise duty credit or drawback
- Moving excisable items
- Changing, suspending or cancelling your licence
- Amend, surrender or transfer your licence
- Change your entry or payment timeframe
- Excise forms and documents
- Advice for exporters, importers and businesses
- Movement of goods
- Customs duties
- Excise clients
- Goods clearance fees deferral
- Lodging of Import Declarations
- Movement of critical supplies
- NZ Maritime Border Controls
- Permits and Carnets
- Point of Care test kits
- Public counters
- Tariff Concessions
- Trade enquiries
Permits and Carnets
This section covers requests for Export and Import CITES permits, Ministry of Health permits, Police (Firearms) permits and Carnets.
Import and Export CITES permits
If you need a clearance of an import or export shipment that requires a CITES permit, please drop your permit off at your local Customs office for verification and processing.
Ministry of Health permits
Ministry of Health permits will continue to be processed electronically. Importers should scan their MoH Permits and email them to their brokers who should upload them as attachments into their Trade Single Window lodgement. These will not be stamped, however the lodgement will be cleared.
Police Permits (Firearms)
Police Permits will continue to be processed electronically. Customs is able to clear lodgements that require a Police permit. Brokers will need to ensure a PDF scan of the Police permit is attached to the lodgement. Alternatively, a scanned copy of the Police permit can be emailed to firstname.lastname@example.org.
Private importers can request a clearance of their held goods by emailing a PDF scanned copy of the Police permit and all other related documents to email@example.com.
Any questions can be sent to firstname.lastname@example.org
If you need clearance of an import or export shipment that is covered by a Carnet, these can be dropped into your local Customs office for endorsement and processing. Please note that a broker can complete an electronic Simplified Import Declaration for goods covered by a Carnet.
Overseas carnets may be processed without presenting the hard copy only under special circumstances. Enquiries on processing a Carnet without a hard copy should be sent through to email@example.com and should include a copy of the carnet face page and a list of goods, shipping documents, etc.
For other information on clearing goods covered by a Carnet, please download this file.