Permits and Carnets
This section covers urgent requests for Export and Import CITES permits, Ministry of Health permits, Police (Firearms) permits and Carnets.
Please note all public counter across the country remain closed. There is no drop off box available for documents.
Export CITES permits that require a stamped physical copy
If you need a clearance of an export shipment that requires an Export CITES permit, please email a scanned copy of your permit to firstname.lastname@example.org.
Please mark “Urgent Export Permit” in the email subject line, and include contact phone details.
If you clearance is urgent and you have not received a response with 24 hours, please call the Customs Contact Centre on 0800 428 786 for assistance.
Brokers based in the regions should call their local Customs office on 0800 428 786 so your request can be forwarded to the appropriate port officer. You then will be contacted as soon as practicable for further instructions.
Import CITES permits
Importers should scan their Import CITES permits and email this to their brokers who should upload them as attachments into their Trade Single Window lodgement. These will not be stamped, however the lodgement will be cleared.
The Department of Conservation (DOC) has requested that, where possible, the original permits be mailed to DOC over this period:
Department of Conservation
Private Bag 68908
Wellesley Street, Auckland 1141
Private importers can request a clearance by emailing scans of the Import CITES permit and all other related documents to email@example.com.
Ministry of Health permits
Importers should scan their MoH Permits and email them to their brokers who should upload them as attachments into their Trade Single Window lodgement. These will not be stamped, however the lodgement will be cleared.
Please retain these permits as we will request physical copies in future.
Police Permits (Firearms)
Customs is able to clear lodgements that require a Police permit. Brokers will need to ensure a PDF scan of the Police permit is attached to the lodgement. Alternatively, a scanned copy of the Police permit can be emailed to firstname.lastname@example.org.
Private importers can request a clearance of their held goods by emailing a PDF scanned copy of the Police permit and all other related documents to email@example.com.
Any questions can be sent to firstname.lastname@example.org
A broker can complete an electronic Simplified Import Declaration to obtain clearance for goods covered by a Carnet. Brokers will need to ensure a scanned copy of the Carnet is attached to the lodgement.
Alternatively, please email email@example.com to request clearance. You will need to attach a scanned copy of the carnet to the email along with all other required documents. Carnets will not be stamped, however the entry will be cleared.
Customs will provide you with a cover letter for both export and import carnets, which will state the normal process could not be completed, and request acceptance of the letter as authorisation that the goods covered by this carnet have been finalised or processed by Customs.
Stamping and processing of physical copy carnets will resume in future.