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Trade enquiries


If you require any support from Customs during this time, please email your individual Customs contact in the first instance, or use their cellphone number rather than their landline. Where possible, we're working from home and will respond to you as quickly as we can.

Otherwise, our contact centre will remain open 8am – 5pm, Monday to Friday, on 0800 428 786, or you can use our enquiry form.

For urgent queries relating to freight, call 0800 428 786 or email service.delivery@customs.govt.nz with "Urgent" in the subject line.

For any urgent clearances after these hours call 09 927 8059.

Customs is doing everything it can to protect New Zealand from the further spread of COVID-19. Thank you for your understanding and patience during this difficult time.