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Trade support

What to do if your business requires support due to COVID-19.

We understand the effect that COVID-19 has had on the business income of many of our deferred payment and excise clients.

If you are concerned you may not be able to make the payment due date for Customs Duties and/or GST, please contact us. We will work with you to negotiate a new due date for payment and/or an instalment repayment plan, that assists you to manage your cash flow during this challenging period

Tax relief from compensatory interest and late payment penalties may be available for clients who meet certain criteria.

To contact us please email Please briefly outline how you have been impacted by COVID–19 and include your name and contact phone number.

Changes to the Customs and Excise Regulations 1996 came into force on 29 May 2020. The changes allow duty payers whose ability to pay duty on time has been significantly affected by COVID-19, to receive a remission or refund on interest and penalties on late duty payments.

To be eligible for a remission or refund on interest and penalties the duty payer must meet the following requirements:

  • the due date of the unpaid Customs duty is between 25 March 2020 and 25 March 2022; and
  • the duty payer’s ability to make a duty payment, including associated levies, on time having been significantly adversely affected by the COVID-19 outbreak; and
  • the duty payer made contact with Customs as soon as reasonably practicable; and

the duty payer has agreed an instalment plan with Customs or paid the duty in full (but the payment was late).