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Compassionate Consideration Requests

The Reconnecting New Zealand border opening for Australian flights commenced on 27 February 2022.


To qualify for concessionary entry of household effects, importers must satisfy Customs that they meet all of the following:

  • They have arrived in NZ and, on the date the household effects are imported, hold a document authorising residence in NZ.  Currently, this relates only to NZ citizens and residents and holders of a critical purpose visa or exemption to travel to NZ, and;
  • For the whole of the period of 21 months preceding their arrival they have been domiciled outside NZ, and;
  • They have personally owned and used the effects outside NZ before the date of their departure for NZ;
  • In respect of motor vehicles, they have personally owned and used that vehicle for at least 1 year before the date of their departure for NZ, or the date the vehicle is surrendered for shipping to NZ, whichever is the earlier; and;
  • The used motor vehicle and household goods are not intended for any other person or persons or for gift, sale or exchange.

If an importer cannot arrive in NZ due to the current border closure, but qualifies for the concession in every other respect, Customs may assess an exemption based on the following evidence:

  • If the goods have been collected by the shipper and the client holds a ticket confirming they were booked to fly after 27 February 2022, Customs will approve concessionary entry for the goods arriving.
  • If the goods have been collected by the shipper, and the client did not have a ticket confirming they were booked to fly after 27 February 2022, Customs can approve a six month sight entry in which a cash deposit will need to be paid and will be refunded once the importer of the goods arrives in the country.

If you have any questions about the above, please send an email to service.delivery@customs.govt.nz.