Skip to main content
Page load in progress

Compassionate Consideration Requests

The Government has announced the phased border reopening is delayed to the end of February 2022.


Below are details on how importers will now qualify for a concession for household effects now the border is not re-opening on 17 January 2022.

To qualify for concessionary entry of household effects, importers must satisfy Customs that they meet all of the following:

  • They have arrived in New Zealand and, on the date the effects are imported, hold a document authorising residence in New Zealand, and
  • For the whole of the period of 21 months preceding their arrival they have been domiciled outside New Zealand, and
  • They have personally owned and used the effects outside New Zealand before the date of their departure for New Zealand
  • In respect of motor vehicles, they have personally owned and used that vehicle for at least 1 year before the date of their departure for New Zealand, or the date the vehicle is surrendered for shipping to NZ, whichever is the earlier; and
  • The used motor vehicle and household goods are not intended for any other person or persons or for gift, sale or exchange.

If an importer cannot arrive in New Zealand due to the current border closure, but qualifies for the concession in every other respect, Customs may assess an exemption based on the following evidence:

  • If the goods have been collected by the shipper and the client holds a ticket confirming they were booked to fly after 17 January 2022, Customs will approve concessionary entry for the goods arriving.
  • If the goods have been collected by the shipper, and the client did not have a ticket confirming they were booked to fly after 17 January 2022, Customs can approve a six month sight entry in which a cash deposit will need to be paid and will be refunded once the importer of the goods arrives in the country.

If you have any questions about the above, please send an email to service.delivery@customs.govt.nz.