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Live animals - Pets

You must clear your pets through Customs and MPI when they arrive in the country.

Once you've received your documentation relating to your pet/pets arrival e.g. Airway bill, Biosecurity clearance etc. then please email scanned copies to and note “Urgent – Live animals” in the subject line.

If you require urgent after hours assistance or clearance please email your request to

You'll find full details on the importation of pets and animals, including all required documents, on Import pets and animals