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Live animals - Pets

You must clear your pets through Customs and MPI when they arrive in the country.


Once you've received your documentation relating to your pet/pets arrival e.g. Airway bill, Biosecurity clearance etc. then please email scanned copies to service.delivery@customs.govt.nz and note “Urgent – Live animals” in the subject line.

If you require urgent after hours assistance or clearance please email your request to ITOCTradeTargeting@customs.govt.nz.

You'll find full details on the importation of pets and animals, including all required documents, on Import pets and animals