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Public counters

Our public counter services are now online.


Bookings are available for customers who have a Carnet or a Permit which Customs need to physically see in order for you to bring your goods into or out of New Zealand.

All other services, such as making a payment, can now be carried out online.

Until further notice Auckland Customhouse bookings for Carnets and Permits are closed. Bookings are available at Auckland ACIF between the hours of 11am and 2pm. Appointments can be made by using the online booking form.

If you need to book an appointment for a Carnet or a Permit, please select the location most convenient for you from the list below.

If you require any assistance you can call the Contact Centre on 0800 428 786.