Customs call centre - privacy information

These recordings may be used for staff training and quality assurance purposes.

Recordings are stored in a Customs-approved cloud service for up to 90 days. After 90 days, they are automatically deleted.

Recordings may be retained for longer than 90 days if:

• they are required as part of an investigation
• they are needed for evidentiary purposes.

Customs reserves the right to terminate any calls that are deemed to be offensive or abusive.

You have the right to request access to a recording of your call. To request a recording, email privacy@customs.govt.nz and provide the following:

• the date and time of the recording
• proof of identity, such as a copy of your passport or driver’s license
• your telephone contact number.