Contact us

There are a number of ways you can contact us depending on what your query is about.

COVID-19 requirements for visiting Customs: Contractors without organisational clearance and visitors should not visit Customs site if they are feeling unwell or have COVID-19 symptoms. Visitors must also comply with hygiene and other protective practices that Customs has in place at the time of the visit. Visitors are not currently required to verify vaccination status.

General enquiry / Customs National Contact Centre

For general Customs enquiries:

• 0800 428 786 - toll free number for NZ-based callers
• 1800 301 861 - toll free number for Australia-based callers
• +64 9 886 4651 - for international callers
• Complete the Enquiry Form below.

The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays).

"Where's my parcel?"

To find out where your parcel is, you need to contact NZ Post, the courier, fast freight or shipping company. Customs does not store or track goods, and we cannot trace your parcel.

New Zealand Traveller Declaration

If you have a question about the New Zealand Traveller Declaration, contact the NZTD Contact Centre, open 24 hours a day, 7 days week:

• +64 4 931 5799 – for international callers (please note that charges may apply from your service provider)
• 0800 359 269 – toll free number for NZ-based callers
• 1800 359 269 – toll free number for Australia-based callers

Or complete the enquiry form: www.travellerdeclaration.govt.nz/contact/

Make a complaint

• File a complaint in writing and send to the postal address listed below
• Email your complaint to feedback@customs.govt.nz
• Speak to someone at the National Contact Centre on 0800 428 786

More information is available at make a complaint.

Bringing items into NZ

For example, online shopping, gifts, anything that is being sent to you from overseas.

Please follow the instructions on the Receive items from overseas page to complete the Customs process. Alternatively you can contact a Customs broker to manage this process on your behalf.

Please call the National Contact Centre on 0800 428 786 for assistance.

Importing goods for commercial reasons

Bringing items into New Zealand for sale, or for your business.

You'll need to contact a Customs broker to manage the process for you. Read general information about bringing items into NZ for commercial reasons.

Please call the National Contact Centre on 0800 428 786 for assistance.

Report suspicious activity / information / smuggling etc

Please call: 0800 937 768 24 hour confidential hotline. 

More information is available at Border Protect.

Enquire about food, animals or plants

Email Ministry for Primary Industries (Biosecurity): info@mpi.govt.nz

Report alleged integrity breaches

• Email: integrity@customs.govt.nz 
• Phone: Customs Integrity Line: 0800 835 269
• More information is available at reporting alleged integrity breaches

Request travel movements

Check the request travel movements page for information on how to make a request for yourself or on behalf of another person.

Make an Official Information Act request

Information on how to make a request (OIA) is available at Official Information Act requests

Make a media enquiry

• How to contact the Customs media team
• Information on Customs social media channels