Contact us

There are a number of other ways you can contact Customs depending on what your query is about.

For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).

Where's my parcel?

If you bought something online/overseas and are waiting for it - we don't hold it when it arrives in NZ. We won’t notify you when it arrives, and we can’t locate it for you. This is up to the company who sent/transported the item for you, please contact them.

Biosecurity enquiries

For any enquiries relating to food products, please contact the Ministry of Primary Industries.

Customs and Excise Act 2018

Contact us at with any detailed questions about the new Act. We're happy to present to groups or organisations who are interested so please email us with your presentation request.

Customs contact information

Calling from New Zealand

0800 428 786

Calling from Australia

1 800 301 861

Calling from overseas

+64 9 927 8036

Postal address

New Zealand Customs Service
PO Box 2218
Wellington 6140

Physical address

The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011

NZ Relay Service

New Zealand Relay Service