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Contact us

There are a number of ways you can contact us depending on what your query is about.

Enquiry Contact details

Bringing items into NZ (online shopping, gifts, anything that is being sent to you from overseas).

Please follow the instructions on the Receive items from overseas page to complete the Customs process, alternatively you can contact a Customs broker to manage this process on your behalf.

Please call the National Contact Centre on 0800 428 786 for assistance.

If you're importing goods for commercial reasons (for sale, for your business).

You'll need to contact a Customs broker to manage the process for you. Read general information about bringing items into NZ for commercial reasons.

Please call the National Contact Centre on 0800 428 786 for assistance.

General enquiries:
National Contact Centre

Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page. The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays).

Food, animals or plants:
Ministry of Primary Industries (Biosecurity)

Email: info@mpi.govt.nz

Customs contact information

Calling from New Zealand

0800 428 786

Calling from Australia

1 800 301 861

Calling from overseas

+64 9 886 4651

Postal address

New Zealand Customs Service
PO Box 2218
Wellington 6140

Physical address

The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011

NZ Relay Service

New Zealand Relay Service