There are a number of other ways you can contact Customs depending on what your query is about.
For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).
Where's my parcel?
If you bought something online/overseas and are waiting for it - we don't hold it when it arrives in NZ. We won’t notify you when it arrives, and we can’t locate it for you. This is up to the company who sent/transported the item for you, please contact them.
For any enquiries relating to food products, please contact the Ministry of Primary Industries.
Customs and Excise Act 2018
Contact us at Act2018@customs.govt.nz with any detailed questions about the new Act. We're happy to present to groups or organisations who are interested so please email us with your presentation request.
Customs contact information
Calling from New Zealand0800 428 786
Calling from Australia1 800 301 861
Calling from overseas+64 9 927 8036
New Zealand Customs Service
PO Box 2218
1 Hinemoa Street
NZ Relay Service
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports. View our locations details below.