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Contact us

There are a number of ways you can contact us depending on what your query is about.


Enquiry Contact details

Clearing goods through Customs:

If you wish to clear goods through Customs then you should do so using electronic processes.

If you cannot provide your documentation electronically and need to visit a Service Delivery counter, please contact your local Customs office, using the Location Finder below, and make an appointment. Otherwise call the National Contact Centre on 0800 428 786 for assistance.

If you're importing goods for personal use:

Email scanned copies of your documentation to or you can use a Customs Broker to clear on your behalf

If you're importing goods for commercial sale:

You can find information on clearing goods electronically here

General enquiries:
National Contact Centre

Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page.

Food, animals or plants:
Ministry of Primary Industries (Biosecurity)


Customs contact information

Calling from New Zealand

0800 428 786

Calling from Australia

1 800 301 861

Calling from overseas

+64 9 927 8036

Postal address

New Zealand Customs Service
PO Box 2218
Wellington 6140

Physical address

The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011

NZ Relay Service

New Zealand Relay Service