Contact us
There are a number of ways you can contact us depending on what your query is about.
COVID-19 requirements for visiting Customs: Contractors without organisational clearance and visitors should not visit Customs site if they are feeling unwell or have COVID-19 symptoms. Visitors must also comply with hygiene and other protective practices that Customs has in place at the time of the visit. Visitors are not currently required to verify vaccination status.
| Enquiry | Contact details |
|---|---|
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Customs National Contact Centre |
For general Customs enquiries:
The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays). To find out where your parcel is, you need to contact NZ Post, the courier, fast freight or shipping company, as Customs does not store or track goods, we cannot trace your parcel. |
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New Zealand Traveller Declaration |
If you have a question about the New Zealand Traveller Declaration, contact the NZTD Contact Centre, open 24 hours a day, 7 days week:
Or complete the enquiry form: www.travellerdeclaration.govt.nz/contact/ |
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Making a complaint |
You can file a complaint in writing and send to the postal address listed below; or email your complaint to feedback@customs.govt.nz; or speak to someone at the National Contact Centre on 0800 428 786. |
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Bringing items into NZ (online shopping, gifts, anything that is being sent to you from overseas). |
Please follow the instructions on the Receive items from overseas page to complete the Customs process, alternatively you can contact a Customs broker to manage this process on your behalf. Please call the National Contact Centre on 0800 428 786 for assistance. |
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If you're importing goods for commercial reasons (for sale, for your business). |
You'll need to contact a Customs broker to manage the process for you. Read general information about bringing items into NZ for commercial reasons. Please call the National Contact Centre on 0800 428 786 for assistance. |
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To report suspicious activity / information / smuggling etc. |
Please call: 0800 937 768 24 hour confidential hotline |
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Food, animals or plants: |
Email: info@mpi.govt.nz |
Customs contact information
Calling from New Zealand
0800 428 786Calling from Australia
1 800 301 861Calling from overseas
+64 9 886 4651Postal address
New Zealand Customs Service
PO Box 2218
Wellington 6140
Physical address
The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011
NZ Relay Service
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports.