COVID-19 update 26 March: Temporary entry restrictions remain in place at the NZ border – for more information please refer to either the Immigration NZ website or the Ministry of Health website. The border is open ONLY to NZ citizens and residents, Realm countries, Australian citizens and permanent residents ordinarily resident in NZ, airline and marine crew. More Customs’ information in relation to COVID-19 is available on this website. For more information about the NZ Government’s COVID-19 response, please refer to the official COVID-19 website.
There are a number of other ways you can contact Customs depending on what your query is about.
For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. Effective from 25 March 2020 these numbers and email addresses are monitored from Monday to Friday, 8am to 5pm (excluding public holidays).
Note: If you have an inquiry regarding food, animals or plants, please contact the Ministry of Primary Industries (Biosecurity NZ) directly by email: email@example.com
Customs contact information
Calling from New Zealand0800 428 786
Calling from Australia1 800 301 861
Calling from overseas+64 9 927 8036
New Zealand Customs Service
PO Box 2218
1 Hinemoa Street
NZ Relay Service
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports. View our locations details below.