There are a number of other ways you can contact Customs depending on what your query is about.
For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).
Where's my parcel?
To find out where your parcel is, you need to contact New Zealand Post, the courier, fast freight or shipping company who have shipped your parcel. They receive, store, track and deliver the parcels. Customs are unable to trace your parcel.
For any enquiries relating to food products, please contact the Ministry of Primary Industries.
Customs contact information
Calling from New Zealand0800 428 786
Calling from Australia1 800 301 861
Calling from overseas+64 9 927 8036
New Zealand Customs Service
PO Box 2218
1 Hinemoa Street
NZ Relay Service
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports. View our locations details below.