COVID-19 update: New Zealand is currently at Alert Level 1. Temporary travel restrictions are in place at the border. There are no restrictions on the movement of freight. Visit the COVID-19 section of this website, or the official COVID-19 website, for more information.
Contact us
There are a number of ways you can contact us depending on what your query is about.
| Enquiry | Contact details |
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Clearing goods through Customs: |
If you wish to clear goods through Customs then you should do so using electronic processes. If you cannot provide your documentation electronically and need to visit a Service Delivery counter, please contact your local Customs office, using the Location Finder below, and make an appointment. Otherwise call the National Contact Centre on 0800 428 786 for assistance. |
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If you're importing goods for personal use: |
Email scanned copies of your documentation to service.delivery@customs.govt.nz or you can use a Customs Broker to clear on your behalf |
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If you're importing goods for commercial sale: |
You can find information on clearing goods electronically here. |
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General enquiries: |
Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page. |
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Food, animals or plants: |
Email: info@mpi.govt.nz |
Customs contact information
Calling from New Zealand
0800 428 786Calling from Australia
1 800 301 861Calling from overseas
+64 9 927 8036Postal address
New Zealand Customs Service
PO Box 2218
Wellington 6140
Physical address
The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports.