Contact us

There are a number of other ways you can contact Customs depending on what your query is about.

For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).

Where's my parcel?

To find out where your parcel is, you need to contact New Zealand Post, the courier, fast freight or shipping company who have shipped your parcel. They receive, store, track and deliver the parcels. Customs are unable to trace your parcel.

Biosecurity enquiries

For any enquiries relating to food products, please contact the Ministry of Primary Industries.