Contact us

There are a number of other ways you can contact Customs depending on what your query is about.

For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).

Where's my parcel?

To find out where your parcel is, you need to contact New Zealand Post, the courier, fast freight or shipping company who have shipped your parcel. They receive, store, track and deliver the parcels. Customs are unable to trace your parcel.

Biosecurity enquiries

For any enquiries relating to food products, please contact the Ministry of Primary Industries.

Customs contact information

Calling from New Zealand

0800 428 786

Calling from Australia

1 800 301 861

Calling from overseas

+64 9 927 8036

Postal address

New Zealand Customs Service
PO Box 2218
Wellington 6140

Physical address

The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011

NZ Relay Service

New Zealand Relay Service