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Contact us

There are a number of other ways you can contact Customs depending on what your query is about.

For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. Effective from 25 March 2020 these numbers and email addresses are monitored from Monday to Friday, 8am to 5pm (excluding public holidays).  

Note: If you have an inquiry regarding food, animals or plants, please contact the Ministry of Primary Industries (Biosecurity NZ) directly by email: info@mpi.govt.nz

Customs contact information

Calling from New Zealand

0800 428 786

Calling from Australia

1 800 301 861

Calling from overseas

+64 9 927 8036

Postal address

New Zealand Customs Service
PO Box 2218
Wellington 6140

Physical address

The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011

NZ Relay Service

New Zealand Relay Service