How to contact us by phone, by post, or via New Zealand Relay Services.
How to contact Customs
Get more specific information on how to contact us depending on what you need.
Other information on this page
General enquiry / Customs National Contact Centre
For general Customs enquiries:
- Complete the Enquiry Form below.
- Call our National Contact Centre:
- 0800 428 786 - toll free number for NZ-based callers
- 1800 301 861 - toll free number for Australia-based callers
- +64 9 886 4651 - for international callers
The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays).
"Where's my parcel?"
To find out where your parcel is, you need to contact NZ Post, the courier, fast freight or shipping company. Customs does not store or track goods, and we cannot trace your parcel.
If Customs has your parcel, your shipping company will have a Customs AR number for it. You can ask the shipping company for this number.
- If you have a Customs AR number, complete the Enquiry Form below.
- If you do not have a Customs AR number, you must contact your shipping company for this number before contacting us.
- Customs cannot track or trace your parcel without a Customs AR number.
Get information about bringing items into New Zealand
For example, online shopping, gifts, anything that is being sent to you from overseas.
Follow the instructions on the Receive items from overseas page to complete the Customs process. You can instead contact a Customs broker to manage this process on your behalf.
If you need further assistance, contact us by either of these:
- complete the Enquiry Form below
- call the National Contact Centre on 0800 428 786 for assistance.
Enquire about food, animals or plants
Ministry for Primary Industries (MPI) handles enquiries relating to food, animals or plants.
Email MPI at info@mpi.govt.nz
Questions about importing goods for commercial reasons
Bringing items into New Zealand for sale, or for your business.
You'll need to contact a Customs broker to manage the process for you. Read general information about bringing items into New Zealand for commercial reasons.
If you need further assistance, contact us by either of these:
- complete the Enquiry Form below
- call the National Contact Centre on 0800 428 786 for assistance.
New Zealand Traveller Declaration
If you have a question about the New Zealand Traveller Declaration (NZTD):
- complete the NZTD enquiry form
- contact the NZTD Contact Centre (open 24 hours a day, 7 days week):
- +64 4 931 5799 – for international callers (please note that charges may apply from your service provider)
- 0800 359 269 – toll free number for NZ-based callers
- 1800 359 269 – toll free number for Australia-based callers
Make an Official Information Act (OIA) request
Information on how to make an OIA request is available at Official Information Act requests
Request travel movements
Check the request travel movements page for information on how to make a request for yourself or on behalf of another person.
Border Protect: Report suspicious activity / information / smuggling
Call our 24 hour confidential hotline: 0800 937 768
More information is available at Border Protect.
Report alleged integrity breaches
- Email: integrity@customs.govt.nz
- Phone: Customs Integrity Line: 0800 835 269
- More information is available at reporting alleged integrity breaches
Make a complaint
You can do any of the following:
- Email your complaint to feedback@customs.govt.nz.
- Speak to someone at the National Contact Centre on 0800 428 786.
- File a complaint in writing and send to the postal address listed on this page.
More information is available at make a complaint.
Make a media enquiry
Make a booking for a carnet or permit
Appointments are available for customers who have a carnet or a permit which Customs need to physically see in order for you to bring your goods into or out of New Zealand.
Customs contact information
Addresses
Postal address
New Zealand Customs Service
PO Box 2218
Wellington 6140
Physical address
The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011
New Zealand Relay Services
New Zealand Relay is a free, government-funded service that enables people with hearing and speech communication difficulties to use the phone.
They provide services for people who are deaf, deafblind, hard of hearing, and for people who have speech communication difficulties.
General enquiries and service requests
Enquiry form disclaimer
Make sure your request includes all required information, forms, and supporting documents.
The official requirements for your request are set out in the relevant Customs Rules and associated prescribed forms, which are available on the Customs website (link below). Any information or documents described in this webform are only a guide to assist you with submitting your request and don’t change the official requirements.
You must make sure your information is sent securely, especially on shared or public internet connections.
For more details, check the following:
- Customs Rules and prescribed forms
- New Zealand Customs Service website Terms of use
Customs offices
AECOM House Auckland
To make an appointment to meet with a Service Delivery Officer, call 0800 428 786.
Address
PO Box 29
Auckland 1140
Air Cargo Inspection Facility
If you need to book an appointment for a Carnet or a Permit, you can use our online booking form.
Telephone
+64 9 927 8216 (To make an appointment with a Service Delivery Officer)
The Customhouse Wellington
Address
PO Box 2218
Wellington 6011
Telephone
licensing-wlg@customs.govt.nz - Customs-controlled Area (CCA) licence applications/enquiries
The Customhouse Christchurch
To make an appointment to meet with a Service Delivery Officer, call the National Contact Centre on 0800 428 786.
Address
PO Box 14086
Christchurch Airport
Christchurch 8544
The Customhouse Dunedin
Address
Private Bag 1928
Dunedin 9054
Telephone
0800 428 786 (National Contact Centre)
- dunedin@customs.govt.nz (enquiries)
- dunedinmarine@customs.govt.nz (shipping)
- excise-licensing-national@customs.govt.nz (excise and alcohol permit enquiries)
Airports
Auckland International Airport
The current international flight schedule at Auckland airport requires Customs to have staff on site 24 hours a day, seven days a week.
Address
Customs Terminal Office
Mezzanine Floor
International Terminal
Auckland International Airport
Mangere
Telephone
0800 428 786
Christchurch International Airport
The current international flight schedule at Christchurch Airport requires Customs to have staff on site 22 hours a day, seven days a week.
Address
30 Durey Road
Christchurch Airport
Christchurch 8053
Telephone
Dunedin International Airport
Operating hours
The current international flight schedule for Dunedin International Airport requires Customs working hours as below.
5 April 2026 to 26 September 2026
- Monday: 12:00 pm – 5:00 pm
- Tuesday: 12:00 pm – 5:00 pm
- Wednesday: Nil
- Thursday: 12:00 pm – 5:00 pm
- Friday: Nil
- Saturday: 12:00 pm – 5:00 pm
- Sunday: Nil
27 September 2026 to 24 October 2026
- Monday: 1:00 pm – 6:00 pm
- Tuesday: 1:00 pm – 6:00 pm
- Wednesday: Nil
- Thursday: 1:00 pm – 6:00 pm
- Friday: Nil
- Saturday: 1:00 pm – 6:00 pm
- Sunday: Nil
Address
Dunedin International Airport
25 Miller Road
Momona 9073
Telephone
Hamilton International Airport
Operating hours
The current international flight schedule for Hamilton International Airport requires Customs working hours as below.
5 April 2026 to 28 September 2026
- Monday: 11:00 am – 4:00 pm
- Tuesday: 1:30 pm – 7:30 pm
- Wednesday: 10:30 am – 4:00 pm
- Thursday: 11:00 am – 4:00 pm
- Friday: 10:30 am – 4:00 pm
- Saturday: 11:00 am – 4:00 pm
- Sunday: 10:30 am – 4:00 pm
29 September 2026 to 24 October 2026
- Monday: 11:00 am – 4:00 pm
- Tuesday: 2:30 pm – 8:30 pm
- Wednesday: 11:00 am – 4:00 pm
- Thursday: 11:00 am – 4:00 pm
- Friday: 11:00 am – 4:00 pm
- Saturday: 11:00 am – 4:00 pm
- Sunday: 11:00 am – 4:00 pm
Address
Hamilton Airport
Airport Road, RD 2
Hamilton 3282
Telephone
Queenstown International Airport
Operating hours
The current international flight schedule at Queenstown International Airport requires Customs working hours of 5am to 11pm, seven days a week.
Address
C/- Airport Help
Queenstown Airport Corporation
Level 1, Terminal Building
Sir Henry Wigley Drive
Queenstown
Telephone
Wellington International Airport
The current international flight schedule at Wellington International airport requires Customs to have staff on site 22 hours a day, seven days a week.
Address
New Zealand Customs Service
Wellington International Airport
Steward Duff Drive, Rongotai, Wellington 6022
New Zealand
Telephone
029 246 6704
Seaports
Auckland
If you need to book an appointment for a Carnet or a Permit, you can use our online booking form.
Telephone
+64 29 296 1375 (Mobile)
Christchurch / Lyttleton
Note: this office does not have a public counter, but the office is staffed seven days per week.
Lyttelton Maritime
On-Call Shipping Number
029 233 5770
christchurchshipping@customs.govt.nz
Address
Harbourside House
5 Norwich Quay
Lyttelton, Christchurch 8082
Dunedin
Note: There is no public counter at Dunedin.
Shipping enquiries
Phone
+64 29 450 1022
Invercargill
Note: This office also services Bluff. There is no public counter at Invercargill.
General enquiries
Phone
Shipping enquiries
Phone
+64 21 579 872
Napier
If you need to book an appointment for a Carnet or a Permit, you can use our online booking form.
Address
PO Box 440
Napier
Telephone
General/Inspections/Shipping enquiries – napier.planners@customs.govt.nz
Excise/Licensing enquiries – napierexcise@customs.govt.nz
+64 6 974 1350 (Office hours)
+64 29 295 9671 (After hours)
Nelson / Picton
Postal address
PO Box 66
Nelson 7040
Shipping enquiries
Phone
+64 3 989 3532
Excise and licensing enquiries
New Plymouth
If you need to book an appointment for a Carnet or a Permit, you can use our online booking form.
PO Box 136
New Plymouth
Telephone
Tauranga
If you need to book an appointment for a Carnet or a Permit, you can use our online booking form.
Telephone
+64 29 277 0635 (After hours)
Timaru
Note: The Timaru office does not have a public counter. Contact us for an appointment. For any shipping enquiries, contact the on-call shipping number below.
On-call shipping number
+64 29 233 5770
christchurchshipping@customs.govt.nz
