Contact us
There are a number of other ways you can contact Customs depending on what your query is about.
For all general enquiries, please get in touch via our enquiry form below or our national contact centre on the numbers listed. These numbers and email addresses are monitored from Monday to Friday, 0700 to 1800 (excluding public holidays).
Note: If you have an inquiry regarding food, animals or plants, please contact the Ministry of Primary Industries (Biosecurity NZ) directly by email: info@mpi.govt.nz
Customs contact information
Calling from New Zealand
0800 428 786Calling from Australia
1 800 301 861Calling from overseas
+64 9 927 8036Postal address
New Zealand Customs Service
PO Box 2218
Wellington 6140
Physical address
The Customhouse
1 Hinemoa Street
Harbour Quays
Wellington 6011
Customs has a presence at locations throughout New Zealand, covering the main air and sea ports. View our locations details below.