Corporate Publications
Each year we report on our progress through our Customs Strategy, Statements of Intent, Annual Reports and Code of Conduct.Customs Strategy
- Rautaki Mana Ārai Customs Strategy 2023 (PDF, 1.5 MB)
Statements of Intent
- Statement of Intent 2024–2028 (PDF, 1.7 MB)
- Statement of Intent 2021 (Printable version) (PDF, 1.5 MB)
- Statement of intent 2021 (Interactive version)
- Statement of Intent 2019–2023
- Statement of Intent 2017–2021
Annual Reports
- Annual Report 2024 (Printable version) (PDF, 13.2 MB)
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Annual Report 2024 (Interactive version) (PDF, 7.7 MB)
- Annual Report 2023 (Printable version) (PDF, 7 MB)
- Annual Report 2023 (Interactive version) (PDF, 7 MB)
- Annual Report 2022 (Printable version) (PDF, 6.2 MB)
- Annual Report 2022 (Interactive version) (PDF, 8.5 MB)
- Annual Report 2021 (Printable version) (PDF, 10 MB)
- Annual Report 2021 (Interactive version) (PDF, 7 MB)
- Annual Report 2020 (Printable version) (PDF, 2 MB)
- Annual Report 2019 (Printable version) (PDF, 2.7 MB)
Code of Conduct
- Customs Code of Conduct (PDF, 1.2 MB)
Other Customs publications
Diversity, Equity and Inclusion Plan
This plan was developed in collaboration with our Unions and articulates our commitment to reducing our gender, Māori and Ethnic Pay Gaps. It’s supported by data analysis.
Our Pay Gap objective is to ensure that all our people and those who join Customs have equal opportunities to develop and earn.
We do this work because it’s the right thing to do and will lead to more fairness and equality in our workplace. It is completely aligned to our values.
- Download our Diversity, Equity & Inclusion Plan 2024/2025 (PDF, 2 MB)
- Download our Pay Gap Action Plan 2023/2024 (PDF, 2 MB)
System Maturity Assessments
The Government expects Customs to regularly publish information about our regulatory systems. Publishing information about our regulatory systems:
- increases awareness and visibility of system pain points, gaps, risks, and opportunities
- gives stakeholders and other agencies more awareness and time to prepare for changes
- supports better stakeholder engagement on our regulatory performance and improvement priorities.
Revenue Regulatory System - Stewardship Review and Maturity Assessment - February 2024 (PDF, 941 KB)