Customs operational policy

See operational policy documents for the new services and initiatives under the 2018 Act.


This table lists Customs internal operational policy documents covering the services and initiatives introduced under the Customs and Excise Act 2018. 

Customs rulings (publication)
Operational policy about situations when the publication of Customs rulings is required.Types of rulings 
TopicDocument nameDocument descriptionRelevant webpage
Excise CCA licence application - alcohol
Operational policy about CCA licence requirements including information that must be provided, risks to be considered, terms, conditions and restrictions, and when a CCA licence is refused. Apply for a licence
Types of CCA - alcohol
Operational policy about the Customs-controlled areas relevant to alcohol products. Customs-controlled areas 
Entry and payment for alcohol products Operational policy about the timeframes and requirements for lodging an excise entry.

Lodge your excise entry

Change your entry or payment timeframe

Remissions Operational policy about the conditions and criteria for remission of excise duty, excise equivalent duty and/or tariff duty on excisable goods (alcohol) that suffer loss. Includes remission by application to Customs, and approving LMA licensees to self-assess their qualification for remission. Claim excise duty remission or refund 
Use of off-site storage - alcohol Operational policy about the conditions and criteria for licensing an area for off-site storage (OSS), and authorising removal of specified alcohol product from the licensed manufacturing area (LMA) to a Customs-controlled area (CCA) licensed for off-site storage. Apply for a licence
Product movement - excise unpaid - alcohol
Operational policy about movement of alcohol product from a CCA. Covers movements of product authorised in a licensee’s alcohol excise plan, and processing applications and issuing permits for other product movements. Moving excisable items
Revoke, suspend or surrender CCA licence - alcohol
Operational policy about the requirements for surrender of a Customs-controlled Area (CCA) licence, or Customs revoking or suspending a CCA licence, and for closing down a CCA. Amend, surrender or transfer your licence 
Imports Provisional values
Operational policy about the provisional values scheme including criteria for importers to automatically qualify or to apply to use provisional values, and requirements for providing the final Customs value. Provisional values
Customs ruling (valuation of imported goods)
Operational policy about valuation rulings including fees, maximum timeframe to make a ruling, requirements for application withdrawal, and post-importation lodgement. Valuation rulings 
Customs rulings (publication)
Operational policy about situations when the publication of Customs rulings is required. Types of rulings 
Storage of business records Operational policy about storage of business records outside New Zealand, including when authorisation is required or not, criteria for authorisation, and potential terms and conditions. Storing business records
Penalties, fines and fees Administrative penalties
Operational policy about issuing administrative penalties, including types of errors that attract penalties, penalty levels and payment requirements. Administrative penalties 
Compensatory interest and late payment penalties
Operational policy about application of compensatory interest and late payment penalties including when they are charged and rates. Compensatory interest
Compensatory interest and late payment penalties - remissions, refunds and exemptions
Operational policy about the conditions and criteria for granting remissions and refunds of compensatory interest and late payment penalties. Compensatory interest 
Doing business with Customs Administrative review
Operational policy about administrative reviews including the purpose, the scope of decisions and assessments eligible for review, and for conducting a review. Administrative review
  Storage of business records
Operational policy about storage of business records outside New Zealand, including when authorisation is required or not, criteria for authorisation, and potential terms and conditions. Storing business records