Use the official government website for completing the New Zealand Traveller Declaration

Customs would like to remind travellers that submitting a digital New Zealand Traveller Declaration is free and should be done on the official government website – www.travellerdeclaration.govt.nz – or by downloading the New Zealand Traveller Declaration app.

Third-party sites charging a fee for completing a traveller declaration are not affiliated with the New Zealand Government. If you are asked for payment, please do not proceed. Go to travellerdeclaration.govt.nz to complete a declaration instead.  

If you are concerned about any payment you have made, please contact the website directly to request a refund or do this via your credit card company. If you would like to report a potential scam, please see: Scams | New Zealand Government. 

If you are a frequent traveller to New Zealand or a returning citizen or visa holder, we recommend you download the official New Zealand Traveller Declaration app for easy access each time: www.travellerdeclaration.govt.nz/nztd-app/

If you have any questions, call us.

If you have questions about the New Zealand Traveller Declaration, you can phone our Contact Centre, which is open 24 hours a day, 7 days a week.

• +64 4 931 5799 – for international callers
  (charges may apply from your service provider)
• 0800 359 269 – toll free number in New Zealand
• 1800 359 269 – toll free number in Australia

Translation services are available over the phone if you need support completing your digital declaration, or you can view the translations on the New Zealand Traveller Declaration website.