This may mean longer than normal queue times. Travelers are advised to allow more time than usual to go through processing. Queuing times during replacement installation periods will vary depending on how many flights are being processed at once.
If departing New Zealand while eGates are being replaced, Customs strongly encourages travelers to allow additional time to complete departures and Customs clearance processes.
The following table indicates when and where eGate replacement work is estimated to happen and ow each of the airports will be affected. Please not that timeframes outlined below are subject to change. Further Important Notices will be published on Customs' website updating timings for eGate replacement work.
|
Location |
Approximate period of replacement |
What will this mean for travellers? |
|---|---|---|
|
Wellington Departures |
November 2026 |
No eGates available; all travellers will go to booths during this period. |
|
Wellington Arrivals |
Late-January – mid-March 2027 |
A very limited number of eGates available; a higher proportion of travellers will go to booths during this period. |
|
Christchurch Departures |
Late-February – mid-March 2027 |
No eGates available; all travellers will go to booths during this period. |
Information on eGate replacements happening at Christchurch International Airport (Arrivals), Queenstown and Auckland International Airports will be published as Customs website Important Notices in 2027.