Current TSW status
This page provides up-to-date information on whether any issues are affecting TSW and provides dates and times for planned maintenance outages.
TSW is operational.
Important update on upcoming maintenance
We are implementing an essential system update to improve long‑term stability, performance, and reliability. As part of this update, all draft lodgements & registrations currently in progress will be automatically cleared at 7pm on Monday 4th May 2026.
What this means for you
- Any drafts not submitted before 4th May will be permanently removed.
- You will still be able to create new drafts after the update, this change affects only drafts that exist prior to 4th May
- There is no impact to completed or previously submitted lodgements or registrations.
What you need to do
If you have any active drafts, please review and submit them before 4th May to avoid losing your work.
Why this change is required
Clearing drafts is required as an integral part of New Zealand Customs Service's systems migration to the cloud, which will ensure future resilience and long-term stability.
| Date and time | Reason | Comments |
|---|---|---|
|
Every Sunday |
Routine Maintenance |
We will update this page if maintenance goes over this time frame. |
|
Friday 10th April from 10pm to 2am (Saturday) |
RealMe Maintenance |
The Department of Internal Affairs has advised that the RealMe Login Service will be unavailable during this timeframe. As a result, TSW online will not be accessible. B2B responses will not be impacted and will be processed as normal. |
|
Monday 4th May from 7pm |
Routine Maintenance |
There is no outage associated with this maintenance, see above note for important information. |