COVID-19 update 26 March: Temporary entry restrictions remain in place at the NZ border – for more information please refer to either the Immigration NZ website or the Ministry of Health website. The border is open ONLY to NZ citizens and residents, Realm countries, Australian citizens and permanent residents ordinarily resident in NZ, airline and marine crew. More Customs’ information in relation to COVID-19 is available on this website. For more information about the NZ Government’s COVID-19 response, please refer to the official COVID-19 website.
This privacy notice applies to personal information collected by us through the use of this website.
Collecting personal information
This website does not require you to enter any personal information. However, certain pages allow you to do so that we can contact you/verify the information you provide. Find out more.
In addition, we may collect statistical information which is aggregated and doesn't identify you personally. It includes:
- your IP address
- the search terms you used
- the pages you visited on our site and the links you clicked on
- the date and time you visited the site
- the referring site (if any) from which you clicked through to this site
- your operating system, for example Windows 10, Mac OS X
- the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox
- other things like your screen resolution and the language setting of your browser.
Purpose of collection and use of information
The statistical information referred to above is collected to help us improve this website and your interactions with it.
Who may see your information?
The statistical information you provide us is viewable by site administrators, certain staff of Customs, and third party contractors providing services to Customs for the purposes above.
This website uses 'cookies', which are small files that may be placed on your hard disk for record-keeping purposes.
A cookie allows us to remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
This website has security measures in place to prevent the loss, unlawful access, use, modification, disclosure, or other misuse of information, as consistent with good practice.
In order to maintain the cyber security of our systems and information, our systems are subject to ongoing monitoring (including activity logging), analysis and auditing.
We may use information about your use of this website and/or other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity.
We may utilise services from one or more third party suppliers to monitor and maintain cyber security of its systems and information.
These third party suppliers will have access to monitoring and logging information as well as any information provided through this website.
Use of this website and/or other IT systems implies acceptance of being monitored.
Access to personal information we hold about you
Under the Privacy Act 1993, you have the right to ask us to access any information that we hold about you and to request correction to that information where it is incorrect.
Further enquiries should be made in writing to:
Correspondence, Reviews, and Ministerial Servicing Team
New Zealand Customs Service
PO Box 2218
If you have a privacy complaint
If you have a privacy-related concern about how we have managed your personal information you may contact, in writing, our Privacy Officer:
The Privacy Officer
New Zealand Customs Service
PO Box 2218
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner.
Office of the Privacy Commissioner
PO Box 10094
Freephone: 0800 803 909
Phone: +64 4 474 7590
Fax: +64 4 474 7595
For more information on privacy in general, please email our Privacy Team.