- Start importing
- Prohibited and restricted imports
- Import animals
- Commercial ships and cruise liners
- Lodge your import entry
- Valuation for import
- Preferential tariff duty rates
- Customs rulings
- Customs exchange rates
- Import payments and refunds
- Deferred accounts for importers
- Deferred accounts for brokers
- Import forms and documents
- What is excise?
- Apply for a licence
- Lodge your excise entry
- Claim excise duty remission or refund
- Pay excise duty and other charges
- Apply for excise duty credit or drawback
- Moving excisable items
- Changing, suspending or cancelling your licence
- Amend, surrender or transfer your licence
- Change your entry or payment timeframe
- Excise forms and documents
- Advice for exporters, importers and businesses
- Movement of goods
- Customs duties
- Excise clients
- Goods clearance fees deferral
- Lodging of Import Declarations
- Movement of critical supplies
- NZ Maritime Border Controls
- Permits and Carnets
- Point of Care test kits
- Public counters
- Tariff Concessions
- Trade enquiries
COVID-19 update: New Zealand is currently at Alert Level 1 except for Auckland which is at Alert Level 2. Travel restrictions are in place at the border. There are no restrictions on the movement of freight. Visit the COVID-19 section of this website, or the official COVID-19 website, for more information.
Penalties are charged for errors or omissions in an entry.
About administrative penalties
An administrative penalty can be charged if there is an error or omission identified in an entry you have lodged with Customs. This could be an export, import, excise or export drawback entry.
The penalty is issued to the declarant, the person who makes the entry.
Administrative penalties are intended to encourage you to provide correct information when making your entry, and to voluntarily tell us about any errors or omissions.
Errors with revenue implications
If an error on an entry results in a duty shortfall, the declarant will be charged an administrative penalty calculated as a percentage of the shortfall. They will also be charged compensatory interest.
The level of penalty depends on the cause of the error or omission resulting in duty shortfall:
|If the cause is:||then the penalty is calculated as a % of the shortfall at...||up to a maximum of...|
|lack of reasonable care||20%||$20,000|
|an error or omission was made knowingly||100%||$50,000|
In all cases the minimum penalty is $200.
Errors without revenue implications
If an entry error has no implication for revenue the penalty is $200.
If you are charged an administrative penalty and it is unpaid after the due date, then an additional penalty can be applied (under section 289 of the Act).
You can apply for remission of the additional penalty (section 290), and if refused you could then (section 292) either apply for an administrative review, or appeal the decision. See Review and appeals.
Why entries must be accurate
An accurate entry is essential for:
- prompt clearance of compliant goods
- identification and assessment of risky goods
- collecting the correct revenue
- reporting official trade statistics
- providing assurance that New Zealand’s exports meet international obligations.
You can read Customs operational policy for administrative penalties.