This notice is presented for archival purposes only. It may contain information that is no longer correct or relevant in the current year. Information within this notice was correct on the date it was issued.
This notice was issued in 2020.
A sample of the fake emails that are currently in circulation is shown below:
Such emails are scams. People are advised to check for fraud indicators before making a payment - or contact Customs to check whether a payment is required or not.
Details that show an email is from a scammer include:
- Not from a New Zealand Customs email address, i.e. name@customs.govt.nz
- No personalised greeting
- Does not include an specific dollar amount, or emails ask for percentage payment
- Includes no specific reference numbers or Customs client codes or other identifiers
- The link points to a non-Customs website or email address
- Strangely worded, lacking details or incorrect grammar, punctuation mistakes and lacking specific details
- Lack of information regarding the sender or contact details not provided in the email.