If you're a private individual and have received an invoice from Customs, you must pay it in order to receive your items.
The information on this page is relevant to personal customers only.
Credit card payments - currently not available
Customs is currently transitioning to a new credit card payment portal with a new service provider. While everything is being done to ensure that this happens in a timely manner, we have become aware that the option to pay by credit card may not be available for a number of weeks from 13 July 2023.
We apologise for any inconvenience and advise that, during this time, customers are required to pay Customs through internet banking. It is important to follow our internet banking instructions precisely to ensure that payments can be processed correctly, reducing the risk of any delays.
It is important to follow our internet banking instructions precisely to ensure that payments can be processed correctly, reducing the risk of any delays.
Search for and select New Zealand Customs Service as the payee.
Particulars field: enter your Customs invoice number from the top right corner of your invoice.
If your bank does not have Customs as a pre-loaded payee:
Account name: New Zealand Customs Service
Account number: 03-0049-0000706-26
Westpac Banking Corporation, New Zealand Government Branch
You must pay using New Zealand dollars.
Swift code: WPACNZ2W
If you need to talk to a Customs officer, call our contact centre on 0800 428 786.
You can also email us at email@example.com with your query.