If you've received an invoice from Customs, you must pay it in order to receive your items. The information on this page is relevant to personal customers only.
Our counters are closed and no longer take payments. We no longer accept cheques as a payment method. However, International travellers will still be able to make cash and credit card payments at our airport counters.
See more information about our clearance process, including online forms.
If you need to talk to a Customs officer, call our contact centre on 0800 428 786. You can also email us at firstname.lastname@example.org with your query.
The bank details below are only to be used if you are a personal customer. For brokers and importers with a deferred account or an excise payer, visit the Paying Customs - Business pages for more information.
For personal customers, there are a number of ways to pay us:
Important: As of 27 October 2020 you must only enter your Customs invoice number from the top right corner of your invoice – not your entry number. The portal will be updated shortly.
- We're unable to accept credit card payments over the phone
- There's a 1.9% surcharge for all credit card payments.
Search for and select New Zealand Customs Service as the payee.
Particulars field: enter your Customs invoice number from the top right corner of your invoice.
If your bank does not have Customs as a pre-loaded payee:
- Account name: New Zealand Customs Service
- Account number: 03-0049-0000706-26
- Westpac Banking Corporation, New Zealand Government Branch
You must pay using New Zealand dollars.
Swift code: WPACNZ2W