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Accessibility

Our website has been designed to improve the customer experience when searching for information.

This website and its content have been developed with reference to the New Zealand Government Web Standards.

Customs aims to ensure all information on the website is accessible. Being accessible means the information is:

  • easier to find
  • more logical
  • more complete
  • easier to read and understand.

Plain Language Act

Customs is committed to communicating as clearly as we can, as part of thePlain Language Act

If there is something that is not as clear as you would like, contact us.

Browsers and operating environments

This website has a responsive design. This means you can view the website on any device, such as:

  • desktop PCs
  • laptops
  • iPads and tablets
  • iPhones and mobile phones.

We've also aimed to make the website as accessible as possible by ensuring that it has been tested on the following browsers and operating environments.

Browsers tested

  • Chrome
  • Safari
  • Edge
  • Firefox

Mobile device operating systems tested

  • Android
  • iOS

Screen resolutions tested

  • From 320x240 pixels (legacy mobile devices) up to 1920x1200 pixels (typical desktop PC monitor).

Files

Most of our documents are available as PDF files. This file type ensures that the document is consistent across multiple platforms, including when printed.

To view PDF files on a Windows PC or Android device, you must download and install a PDF reader. You can obtain a PDF reader free from the Adobe Acrobat website.

Macs, iPhones, and iPads have built-in PDF reader software. These devices don't require any additional downloads to view PDFs.

Images

All images on the site come with an alternative text description. This is helpful if:

  • you are using a screenreader for the visually impaired
  • your browser does not support images
  • images fail to load.