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Payments and your rights

You can pay immediately, dispute the infringement, and request a hearing.

You'll be handed or posted an Infringement Notice that details the offence(s) you have committed, and your options.

  • Pay the fee
  • Request the infringement notice be revoked, if you think there are grounds to do so
  • Request a hearing in court.

 Pay immediately by:

  • Visa or MasterCard (a convenience 1.9% fee applies), or 
  • $NZ cash or EFTPOS at a New Zealand international airport (Note: this is only available at the time you arrive at an international airport)

OR within 28 days of being issued the infringement notice or receiving a reminder notice by:

  • Visa or MasterCard (a convenience 1.9% fee applies)
  • Internet banking to 03-0049-0000706-26. Use the Infringement Notice number in the particulars field and leave the other fields blank.

Note: Customs does not accept payment plans for infringement notice fees.

Request your fine be revoked

You can request that the infringement notice be revoked if you think that:

  • no offence has been committed
  • you are not the person who committed the offence
  • you have a reasonable excuse for why the offence was committed.

Include any supporting evidence in your submission that you want taken into consideration.

The Infringement Notice will be reviewed by an officer not involved in issuing it.

An Infringement Notice cannot be revoked if you have paid it.

You must make your submission within 28 days of the date on the Infringement Notice.

Include your name (as shown on the Infringement Notice) and the Infringement Notice number.

We'll inform you of the outcome of your request.

If your request is unsuccessful, you can either pay or request a hearing.

Requesting a court hearing

If you have paid your Infringement Notice you cannot seek a court hearing.

You can request a hearing if you:

1. believe there is enough doubt that the offence was committed, or

2. admit liability and want the court to consider whether you should pay the full amount of the fine.

Please provide your submission within 28 days of the date on the reminder notice.