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Joint Border Management System changes


When does this change start?

From 1 October 2018, all JBMS (accessed through Trade Single Window) users will be required to meet, and maintain, competency requirements relevant to their level of JBMS access. They will also be required to be a fit and proper person and must act professionally in their JBMS use.

Who does this change affect?

All JBMS (TSW) users – declarants and non-declarants

What do I have to do to meet the competency requirements?

You can provide proof of competency by achieving NZQA standards, recognised industry qualifications or passing a Customs assessment. Your competency requirements will need to be maintained throughout your JBMS registration with Customs.

What does being a fit and proper person mean?

A fit and proper person means you must comply with and not commit offences under the border-related legislation. This is part of the competency requirements.

What happens if I don’t meet competency requirements?

If a person persistently fails to comply with their ongoing competency requirements, or ceases to be a fit and proper person Customs now has the ability to apply a number of measures, such as restricting, suspending or, revoking registration.

How will Customs assess JBMS competency?

We will monitor use of the system and assess your competency over the course of your system use. For example, if you make few or no mistakes in your entries over a period of time we will consider you capable and competent.

However, if we notice a consistent and prolonged pattern of mistakes we can put in place some corrective measures. In most cases this will involve working with us to improve your understanding and use of the system. We can also recommend you undertake training with a third party supplier.

If this action doesn’t improve performance we will consider a suspension or revoke your use.

Are there courses/training for JBMS competency requirements?

Customs will not be providing JBMS/TSW training, however, there are number of external service providers who offer that service.

There are several ways to keep competency requirements up to date. These include training and reading Customs’ material on changes to TSW and how it is to be used.

The choice of what method will be used is for each user to decide. It is a user’s responsibility to ensure they remain competent to use TSW at the level they need for the types of transactions they undertake.

What kind of error would result in a suspension?

It is unlikely that a single error will result in suspension. Suspension will come after a series of errors have occurred and corrective efforts (working with Customs) to improve the performance have not been successful.

How will Customs assess JBMS competency?

We will monitor your use of the system and will assess your competency over the course of your system use. For example, if you make few or no mistakes in your entries over a period of time we will consider you capable and competent.

However, if we notice a consistent and prolonged pattern of mistakes we can put in place some corrective measures. In most cases this will involve working with us to improve your understanding and use of the system. We can also recommend you undertake training with a third party supplier.

If this action doesn’t improve performance we will consider a suspension or revoke your use.

View the video for more info:

Are there courses/training for JBMS competency requirements?

Customs will not be providing JBMS/TSW training, however there are a number of external service providers who offer that service.

There are several ways to keep competency requirements up to date. These include training and reading Customs’ material on changes to TSW and how it is to be used.
The choice of what method will be used is for each user to decide. It is a user’s responsibility to ensure they remain competent to use TSW at the level they need for the types of transactions they undertake.

What kind of error would result in a suspension?

It is unlikely that a single error will result in suspension. Suspension will come after a series of errors have occurred and corrective efforts (working with Customs) to improve the performance have not been successful.