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Joint Border Management System changes

Trade Single Window (TSW) users need to provide evidence of ongoing competency.


What do you need to know?

  • Trade Single Window (a part of the JBMS) is an e-commerce platform that exporters, importers, and others in the cargo industry use to meet border requirements
  • JBMS users play a vital role in helping Customs, the Ministry for Primary Industries and other border agencies gain accurate information about goods coming in and out of New Zealand
  • Their role involves having a sound understanding of all appropriate processes, and ensuring they enter information accurately into the system. For this reason there are different levels of competency required, depending on what functions they are performing.
  • When errors occur, it can create additional costs and delays for companies importing and exporting goods
  • Users will now need to provide evidence of competency related to their level of use. The competency requirements must be maintained throughout the life of the registration.
  • Part of the competency requirements are that JBMS users must be a ‘fit and proper’ person. This means they must comply with and not commit any offences under border-related legislation.
  • Customs has the ability to suspend or revoke registrations if users persistently fail to meet these competency requirements, or if certain offending occurs
  • The New Zealand Customs Service will now have the ability to set remedial measures, suspend a user or revoke someone’s registration if they persistently fail to meet these competency requirements, or if certain offending occurs.

Who does this impact?

JBMS users – declarants and non-declarants

What is the impact?

  • There will be a requirement for traders, or their representatives, to maintain and prove their competence for the required level of function being performed
  • Achievement of NZQA standards, completion of recognised industry qualifications, or passing a Customs assessment are all ways to provide proof of competency.  

More information