COVID-19 update 2 April: Temporary entry restrictions are in place at the NZ border. ONLY New Zealand residents and citizens (and their children and partners) are permitted to enter New Zealand – this includes the Realm countries (the Cook Islands, Niue, Tokelau), Australian citizens and permanent residents ordinarily resident in New Zealand, airline and marine crew. There will be some exceptions to the entry restrictions, on a case by case basis. For more information on the temporary entry restrictions, please refer to either the Immigration NZ website or the Ministry of Health website. More Customs’ information in relation to COVID-19, including how Customs is continuing to ensure that imports/exports clear the NZ border, is available on this website. For more information about the NZ Government’s COVID-19 response, please refer to the official COVID-19 website.
Advice for licensed manufacturing areas affected by earthquake
Customs is aware the 7.5 magnitude earthquake, which struck in North Canterbury on Monday 14 November, may have caused stock damage or loss for licensed manufacturers of alcohol, particularly in the Wellington, Wairarapa, and Nelson Marlborough regions.
We wish to remind affected clients there is provision in the Customs & Excise Regulations 1996 for remission of duty on goods that are:
- Damaged or deteriorated in condition; or
- Destroyed or lost.
The goods must have been damaged or lost while still in the control of Customs.
A report of damaged or lost stock should be made to your local Customs office. Licensees should gather as much information as possible, including photographs, to support their claim.
Please note the Wellington Customhouse is currently closed, remission requests will be processed when normal service resumes.
If licensees in these areas need to urgently move stock to prevent further loss or damage, they should do so and will not be required to obtain a permit prior to the removal. Detailed records of the stock that is moved, and to where, must be kept, and forwarded by email to the appropriate office for their action as soon as possible.
For urgent enquiries regarding stock in your Customs Controlled Area, contact us on 0800 4 CUSTOMS (0800 4 28786).