- Start importing
- Prohibited and restricted imports
- Import animals
- Commercial ships and cruise liners
- Lodge your import entry
- Valuation for import
- Preferential tariff duty rates
- Customs rulings
- Customs exchange rates
- Import payments and refunds
- Deferred accounts for importers
- Deferred accounts for brokers
- Import forms and documents
- What is excise?
- Apply for a licence
- Lodge your excise entry
- Claim excise duty remission or refund
- Pay excise duty and other charges
- Apply for excise duty credit or drawback
- Moving excisable items
- Changing, suspending or cancelling your licence
- Amend, surrender or transfer your licence
- Change your entry or payment timeframe
- Excise forms and documents
Coronavirus update 5 February: Travel restrictions are in place at the border. Only travellers arriving in NZ on flights from Australia, Singapore and the United States will be allowed to use eGates. All other travellers are now required to have their passports physically checked by a Customs officer. We ask for your ongoing understanding and patience as we protect NZ from the Novel Coronavirus. More information. If you have an immigration enquiry about travelling to NZ from China or transiting through China, please refer to the Immigration website.
Ombudsman announces new OIA inquiry
The Office of the Ombudsman has announced that it is launching a new inquiry into whether 12 central government agencies, including Customs, have addressed the weaknesses that were identified in a 2015 investigation into Official Information Act compliance and practice.
The investigation aims to review the progress made by agencies toward implementing the action points given in the earlier investigation, and to establish whether agencies have the leadership, culture, organisational systems, policies and procedures in place to support good practices to achieve the purposes of the OIA. The investigation also aims to identify areas of good practice, and make suggestions for improvements if any are identified and, over time, help improve capability in OIA practices across the public sector.
Have you sought information from Customs within the past 12 months? This can include seeking information on the website, through phone calls and emails, or through Official Information act requests. If so, the Office of the Ombudsman welcomes your input into its investigation via the public survey, which is open until Friday 24 January 2020.