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Make an OIA request

If you wish to make a request for information, please ensure your request is as clear and specific as you can possibly make it.

Before making a request, please check our other sources of information.

We'll respond to you as soon as reasonably practical, and in any case not later than 20 working days after the day on which the request was received by Customs. 

To make a request, you can:

If you make the request by phone or in person, we'll either confirm it in writing ourselves or, if we're not sure what you're seeking, we may ask if you'd mind putting it in writing.

The State Services Commission provide advice on tips for requesting information and guidance on how agencies will respond.