• A client code is required for:
    • imports and exports valued at NZ$1000 or more
    • importing food for sale or food ingredients for use in food for sale, no matter the value
    • importing a motor vehicle, no matter the value
    • exports that need a permit, no matter the value.
  • Once you have a client code, you’ll need to use it for all eligible imports and exports.
Apply for a client code
  • You can apply for a client code yourself.
  • If you are using a customs agent, they can apply on your behalf. The customs agent will advise what documentation they require to be sent to them.

To apply for a client code yourself:

If you are a food importer, follow the instructions under 'Apply for a client code as a food importer" instead.

Apply for a client code as a food importer

If you are importing food for sale or food ingredients for use in food for sale, no matter the value, you must register as a food importer.

  • You can apply for a client code as a food importer yourself.
  • If you are using a customs agent, they can apply on your behalf. The customs agent will advise what documentation they require to be sent to them.

To apply for a client code as a food importer yourself:

Supporting documents

You will need to provide supporting documents when you apply for a client code. Documents must be clearly legible, or your application will be returned to you.

Photo IDs

You must supply a copy of your valid photo ID. This must be one of the following:

  • your passport bio-page
  • your New Zealand driver licence (front and back)
  • another acceptable form of official photo identification.

If you are under the age of 16, you should also provide valid ID belonging to the parent or guardian who will sign the form on your behalf.  

You must supply a copy of valid photo ID for all:

  • named sole traders
  • partners
  • directors
  • trustees.

This must be one of the following: 

  • a passport bio-page 
  • a New Zealand driver licence (front and back).
Evidence of entity name

You must provide evidence of your entity name.

This must be a copy of your certificate if you are a New Zealand registered:

  • trust
  • society
  • charity.

This must be a letterhead of the organisation for:

  • schools
  • sports clubs and similar.

After you have applied for a client code 

  • You will receive an auto-response from noreply@tsw.govt.nz advising you of your client code once your request has been approved.
  • If you are unable to locate this information via your email inbox or spam inbox, contact us.
  • You should retain your email with your client code for future imports or exports.

You may already have a client code

If you think you may already have a client code, check your email for an auto-response from noreply@tsw.govt.nz. If you are unable to locate this information via your email inbox or spam inbox, contact us.

Information for customs agents

If you're assisting your customers in applying for client code, you are required to become a Trade Single Window (TSW) User and use the TSW online service.

For further information on how to apply to be a TSW User, visit Registering to submit lodgements and registrations.