From August 2019 Customs’ call centre automatically records all inbound and outbound calls.
These recordings may be used for staff training and quality assurance purposes.
Recordings are stored in a Customs’ approved cloud service for up to 90 days after which they are automatically deleted. Recordings may be retained for longer than 90 days if they are required as part of an investigation or for evidentiary purposes.
Customs reserves the right to terminate any calls that are deemed to be offensive or abusive.
You have the right to request access to a recording of your call. To request a recording please email email@example.com stating the date and time of the recording you require as well as providing proof of identity, such as a copy of your passport or driver’s license as well as providing your telephone contact number.